Technical Support Analyst
1 semana atrás
We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U. S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.ResponsibilitiesDeliver Level 1 customer support for our client's industry-leading software productsTriage reported end-user customer incidentsWork on technical issues and support the direct client feedback loop processHelp secure existing revenue by means of customer retentionProvide incident queue managementUtilize troubleshooting skillsHelp manage complex issues and drive escalations to resolutionBuild and demonstrate cross-application knowledge among the client's core application modulesPush the client's software to the limit, making sure it is efficient, intuitive, and best-in-classGain experience in the oil and gas industry, including economic, accounting, and finance knowledgeRequired ExperienceExcellent English verbal and written skills1 to 3 years of Level 1 software support experienceBasic skillsProficiency in using the Microsoft Office SuiteA drive to continue learning in the energy business and the client's softwareAdvanced problem-solving skillsAbility to triage and actively manage a support queueInnate passion for customer serviceDependability and ability to manage as well as prioritize concurrent tasksMust be available for an on-call rotationAbility to work U. S. CST business hoursMust be a self-starter and resourcefulAbility to work independently or as part of a teamProven experience working effectively in a vibrant, dynamic startup environmentTrustworthy, team-oriented, and transparentDesired ExperienceBachelor's degree or equivalent experienceExperience creating manuals, training documentation, and interactive training materials for software applicationsExperience providing software support and troubleshooting for Saa S applicationsExperience in reproducing issues in a test environment before production deploymentExperience in the Software Development Lifecycle (SDLC)Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fieldsAdditional InformationKnowing your ideas are heard and matter, think bigYou get to own your job and be recognized for your contributionsWork with innovative and creative peopleMaking mistakes is human. Let's learn from them. Be transparentWe recognize you as an individual, with no presumptions or judgment. Be the extraordinary you15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidaysStart: ASAPAbout VelozientWe are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team
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Technical Support Analyst
2 semanas atrás
Ituiutaba, Brasil Velozient Tempo inteiroWe are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U.S. client.You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based ERP platform to hundreds of energy industry...
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Successfactors Support Analyst
2 semanas atrás
Ituiutaba, Brasil Georgiatek Systems Inc. Tempo inteiroJob Title: Success Factors Support Analyst Location: Remote- Brazil Type: ContractLanguage: English & Portuguese- C1 Level Job Description:Indefinite-term support and improvement project.Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible.Base técnica -The...
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Subject Matter Expert-Technical Support
2 semanas atrás
Ituiutaba, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Technical Support Subject Matter Expert-Trilingual in Portuguese+Spanish+EnglishLocation: Sao Paulo, BrazilSalary: BRL 3300/monthPrimary Work EnvironmentThis position will be a resource for level 1 and level 2 support analysts to resolve problems requiring a greater level of technical expertise and/or time. Level 3 support analysts can expect to spend...
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Technical Support Representative
1 semana atrás
Ituiutaba, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Technical Support RepresentativeLocation: Sao Paulo, Brazil. Work from office. Office location: Cenesp, Sao Paulo, BrazilLanguages required: Italian and EnglishThe Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client's customers in their navigation and use of...
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Technical Support Representative
Há 4 dias
Ituiutaba, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Technical Support RepresentativeLocation: Sao Paulo, Brazil. Work from office. Office location: Cenesp, Sao Paulo, BrazilLanguages required: Portuguese+Spanish+EnglishThe Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client's customers in their navigation and...
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Business Intelligence Analyst
Há 4 dias
Ituiutaba, Brasil Ranger Technical Resources Tempo inteiroPosition Summary: Our partner, a growing streaming and marketing optimization product company, is looking to add a BI Analyst to its team.In this role, your focus will be on analyzing operational business data and transforming it into meaningful insights and actionable strategies.You will collaborate with stakeholders to gather requirements, extract and...
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It Application/Production Support Analyst
2 semanas atrás
Ituiutaba, Brasil Stand 8 Technology Consulting Tempo inteiroSTAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.We are seeking a detail-oriented and proactive IT Application Support Analyst / Production Support Analyst to join our Affiliates Technology team. This...
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Support Analyst
1 semana atrás
Ituiutaba, Brasil Ltimindtree Tempo inteiroLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro...
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Technical Support Representative
1 semana atrás
Ituiutaba, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Associate- Technical SupportLocation: Sao Paulo, BrazilLanguages required: Portuguese+Spanish+EnglishSalary: BRL R$ 2450/monthResponsibilities: • Technical support by ticket to ensure closure according to ITIL incident management process.• Follow-up/update of tickets for each call to ensure timely closure.• Ownership of calls and tickets,...
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Technical Support Engineer
2 semanas atrás
Ituiutaba, Brasil Allstarsit Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods:...
