Technical Support Analyst
2 semanas atrás
We are looking for a remote, full-time Technical Support Analyst with 1 to 3 years of Level 1 software support experience to join the client operations team of our U. S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based ERP platform to hundreds of energy industry customers, delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.ResponsibilitiesDeliver Level 1 customer support for our client's industry-leading software productsTriage reported end-user customer incidentsWork on technical issues and support the direct client feedback loop processHelp secure existing revenue by means of customer retentionProvide incident queue managementUtilize troubleshooting skillsHelp manage complex issues and drive escalations to resolutionBuild and demonstrate cross-application knowledge among the client's core application modulesPush the client's software to the limit, making sure it is efficient, intuitive, and best-in-classGain experience in the oil and gas industry, including economic, accounting, and finance knowledgeRequired ExperienceExcellent English verbal and written skills1 to 3 years of Level 1 software support experienceBasic skillsProficiency in using the Microsoft Office SuiteA drive to continue learning in the energy business and the client's softwareAdvanced problem-solving skillsAbility to triage and actively manage a support queueInnate passion for customer serviceDependability and ability to manage as well as prioritize concurrent tasksMust be available for an on-call rotationAbility to work U. S. CST business hoursMust be a self-starter and resourcefulAbility to work independently or as part of a teamProven experience working effectively in a vibrant, dynamic startup environmentTrustworthy, team-oriented, and transparentDesired ExperienceBachelor's degree or equivalent experienceExperience creating manuals, training documentation, and interactive training materials for software applicationsExperience providing software support and troubleshooting for Saa S applicationsExperience in reproducing issues in a test environment before production deploymentExperience in the Software Development Lifecycle (SDLC)Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fieldsAdditional InformationKnowing your ideas are heard and matter, think bigYou get to own your job and be recognized for your contributionsWork with innovative and creative peopleMaking mistakes is human. Let's learn from them. Be transparentWe recognize you as an individual, with no presumptions or judgment. Be the extraordinary you15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidaysStart: ASAPAbout VelozientWe are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team
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Subject Matter Expert-Technical Support
2 semanas atrás
Ituiutaba, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Technical Support Subject Matter Expert-Trilingual in Portuguese+Spanish+EnglishLocation: Sao Paulo, BrazilSalary: BRL ****/monthPrimary Work EnvironmentThis position will be a resource for level 1 and level 2 support analysts to resolve problems requiring a greater level of technical expertise and/or time. Level 3 support analysts can expect to spend...
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Technical Support Representative
2 semanas atrás
Ituiutaba, Brasil Tech Mahindra Business Process Services Tempo inteiroRole: Technical Support RepresentativeLocation: Sao Paulo, Brazil. Work from office. Office location: Cenesp, Sao Paulo, BrazilLanguages required: German and EnglishThe Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client's customers in their navigation and use of...
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Technical Support Engineer
Há 2 dias
Ituiutaba, Brasil Allstarsit Tempo inteiroCompany & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods:...
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Technical Support Engineer
Há 6 dias
Ituiutaba, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team.In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues.You will work closely with the Sales, Customer Success,...
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Technical Support Specialist
2 semanas atrás
Ituiutaba, Brasil Bebeeit Tempo inteiroOur digital marketing agency is expanding globally and seeks a highly skilled IT Technician to join our team.We offer month-to-month services for brands looking to establish a strong online presence.As an IT Technician, you will play a critical role in delivering exceptional service to our clients through innovative solutions.Our business thrives on...
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Technical Support Engineer
Há 10 horas
Ituiutaba, Brasil Ant International Tempo inteiroWe are seeking a skilled and customer-focused On-Site Technical Support Engineer to provide technical expertise for our financial services products, with a focus on credit industry solutions. The ideal candidate will possess strong Java development skills, hands-on experience with My SQL, and a proven ability to troubleshoot and resolve complex technical...
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Customer Support Analyst
2 semanas atrás
Ituiutaba, Brasil Busbud Tempo inteiroAnalista de Suporte SeniorQuem somosA Busbud é um grupo líder global em mobilidade focado em viagens interurbanas terrestres, com a missão de transformar a forma como as pessoas se conectam em todo o mundo.O grupo opera um mercado B2C focado na reserva de viagens interurbanas terrestres (ônibus, trem, caronas compartilhadas e muito mais), utilizado por...
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Field Support Analyst
2 semanas atrás
Ituiutaba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
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Suport Analyst
Há 7 dias
Ituiutaba, Brasil Osf Digital Tempo inteiroAbout OSF Digital: OSF Digital is a leading global digital transformation company, operating in over 30 countries worldwide.As a Salesforce Partner , we specialize in providing innovative solutions to help businesses achieve their digital goals.We are proud to be the only global Salesforce partner recognized in the top 5 categories, highlighting our...
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Technical Manager
Há 7 dias
Ituiutaba, Brasil MGI Tempo inteiroOverviewTechnical Manager & Field Support - Latam (Biotech/NGS Area) Summary: This individual will manage a team of Field Service Engineers and Technical Support staff. They will ensure customer needs and expectations are met in a timely manner and will coach and mentor Field Service and Technical Support personnel. They will also help guide quantifiable...
