It Service Manager

1 semana atrás

São José de Ribamar, Brasil Ou Health Tempo inteiro

Overview
The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services.
This position also serves as representative and point of escalation for ETS customers.
Responsibilities
Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets
Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems
Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
Coordinating interaction and integration between OU Health's other core service management processes
Producing management escalation and performance information on a regular basis
Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements
General Responsibilities
Performs other duties as assigned.
Minimum Qualifications
Education Requirements: Bachelor's Degree required.
3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.
Experience in implementing and maturing ITIL processes preferred.
Prior healthcare experience preferred.
License/Certification/Registration Requirements
Current version of ITIL Certification required.
One or more ITIL Practice Manager certifications preferred.
Knowledge/Skills/Abilities Required
Knowledge of the implementation and maintenance of ITIL processes
Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.
Ability to drive priorities and manage change with a positive outcome
Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations.
Proactive in seeking innovative ways in which to help others
Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.
Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation
High attention to detail, outstanding organizational skills and the ability to manage time effectively
Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks
Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential
OU Health is an equal opportunity employer.
We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.
We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
#J-18808-Ljbffr

  • IT Service Manager

    2 semanas atrás

    São José de Ribamar, Brasil OU Health Tempo inteiro

    Overview The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers. ...

  • It Service Manager

    1 semana atrás

    São José de Ribamar, Brasil Ou Health Tempo inteiro

    Position TitleIT Service ManagerDepartmentIT Support ServicesJob DescriptionThe IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services.This position also serves as...

  • IT Project Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Mobiz IT Tempo inteiro

    IT Consulting - Project Manager - 100% Remote About Mobiz Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to expand our team and ensure we stay ahead of the curve. What You Can Expect Every day at...

  • IT Project Manager

    3 semanas atrás

    São José dos Pinhais, Brasil Mobiz IT Tempo inteiro

    IT Consulting - Project Manager - 100% Remote About Mobiz Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to expand our team and ensure we stay ahead of the curve. What You Can Expect Every day at...

  • IT Project Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Mobiz IT Tempo inteiro R$90.000 - R$120.000 por ano

    IT Consulting - Project Manager - 100% RemoteAbout MobizMobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to expand our team and ensure we stay ahead of the curve.What Can You ExpectEvery day at Mobiz...

  • IT Project Manager

    3 semanas atrás

    São Paulo, Brasil Mobiz IT Tempo inteiro

    IT Consulting - Project Manager - 100% Remote About Mobiz Mobiz is an information technology firm, and we do three things exceptionally well: cloud and network automation, digital transformation, and data protection. Double-digit growth year-over-year has driven us to expand our team and ensure we stay ahead of the curve. What You Can Expect Every day at...

  • IT Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Avaso Technology Solutions Tempo inteiro

    **Manager - Field Services (AMERICAS)****Purpose of the Position**Manager - Field Services (AMERICAS) is expected to maintain open communication across all areas of the business and work with consistency while delivering and maintaining services; cognizant of fostering the vision and values of AVASO. Manager -Field Services (AMERICAS) will oversee field...

  • IT Manager

    2 semanas atrás

    São Paulo, Brasil LeoVegas Group Tempo inteiro

    As an IT Manager, you will be responsible for overseeing our IT department, ensuring the strategic planning as well as smooth operation of our IT systems. Your role will also include recruitment and building the future IT team.**Key Responsibilities**:- Strategic Leadership:- Focusing on long-term planning.- Development of IT support strategies and policies-...

  • Account Manager

    3 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil 9net IT Security Tempo inteiro

    Join us to apply for the Account Manager role at 9net IT Security . Que tal trabalhar em uma consultoria com mais de 15 anos de experiência em Tecnologia da Informação? Somos uma empresa sólida no mercado, especializada em Segurança da Informação, GRC, Privacidade, LGPD, IaaS, Gestão de TI e Cloud . Nosso compromisso é entregar soluções...

  • It Service Delivery Manager

    3 semanas atrás

    São Paulo, Brasil TECEZE Tempo inteiro

    Position OverviewWe are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions. The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end...