Technical Support Engineer
Há 2 dias
We are still looking for talent... and we would love for you to join our teamFor over 25 years, UST has worked alongside the world's best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000 employees in 30 countries, we build to create limitless impact, reaching billions of lives in the process.We are looking for an experienced L2 Support Analyst to provide functional production support for enterprise Contract Management Software (CMS/CLM) platforms. This role focuses on incident resolution, configuration support, and close collaboration with business users and technical teams to ensure system stability and efficient contract operations.Key ResponsibilitiesProvide Level 2 production support for Contract Management Software platforms, including incident, problem, and service request management.Analyze and resolve issues related to:Contract templates, clause libraries, and fallback logicWorkflows, approvals, and business rule configurationsMetadata, attributes, and contract type setupsPerform root cause analysis for recurring functional and configuration-related issues.Support minor enhancements and functional configuration changes (non-code).Troubleshoot integration-related issues and coordinate with Level 3 technical teams when required.Manage user access, role assignments, and permission-related issues.Execute approved data corrections, metadata updates, and configuration fixes.Support UAT and regression testing for fixes and minor platform updates.Maintain support documentation, knowledge articles, and operational runbooks.Collaborate closely with L1 support teams, business stakeholders, and L3 technical teams to ensure timely issue resolution. Required Skills & Experience3+ years of experience providing production support for Contract Management Software (CLM/CMS) platforms (e.g., Icertis, Coupa CLM, Docu Sign CLM, SAP CLM, or similar).Strong hands-on experience with functional configurations, including:Contract templates and clause librariesWorkflows, rules, and approvalsEnglish (B2- Fluent)Metadata, attributes, and contract typesSolid understanding of contract lifecycle management processes.Experience working with ITSM tools (e.g., Service Now).Strong analytical, communication, and stakeholder management skills. Nice to HaveExperience supporting enterprise Saa S applications in complex or regulated environments.Exposure to system integrations with ERP, CRM, or document management platforms.Familiarity with ITIL-based support models or Agile delivery environments. UST is waiting for you
-
Technical Support Engineer
Há 7 horas
Ituiutaba, Brasil Sangfor Technologies Tempo inteiroResponsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical Support In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer. Technical support by phone, email and another remote way. Provide training to internal...
-
Technical Support Engineer
Há 23 horas
Ituiutaba, Brasil Sangfor Technologies Tempo inteiroResponsibilities:Face-to-face engagement (on-site support) with Customer to provide Technical SupportIn charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.Technical support by phone, email and another remote way.Provide training to internal and...
-
Technical Support Engineer
Há 2 horas
Ituiutaba, Brasil Traefik Labs Tempo inteiroAt Traefik Labs, we don't just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.This role is for someone who loves diving deep into Kubernetes , understands the nuances of Ingress Controllers, API Gateways, and API Management,...
-
Technical Support Engineer
1 semana atrás
Ituiutaba, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...
-
Technical Support Engineer
1 semana atrás
Ituiutaba, Brasil Ust España & Latam Tempo inteiroWe are still looking for talent... and we would love for you to join our teamFor over 25 years, UST has worked alongside the world's best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000...
-
Technical Support Engineer
Há 2 horas
Ituiutaba, Brasil Ust España & Latam Tempo inteiroWe are still looking for talent... and we would love for you to join our team!For over 25 years, UST has worked alongside the world's best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000...
-
Technical Support Engineer-Latam
Há 5 dias
Ituiutaba, Brasil Streamax Tempo inteiroResponsibilities• Responsible for product technical support for customers in the LATAM region including remote assistance and on-site support.Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.Track and solve problems occur during product use, and collaborate with the R& D or quality...
-
Information Technology Support Engineer
Há 2 dias
Ituiutaba, Brasil Teceze Tempo inteiroHi,New Opportunity – IT Support EngineerWe're working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their in Sorocaba, Brazil.Job Title: IT Support EngineerLocation : Avenida Hollingsworth, 325, Sorocaba, BrazilOverviewWe are looking for a dedicated and proactive On-Site IT Support Engineer to...
-
Information Technology Support Engineer
Há 2 horas
Ituiutaba, Brasil Teceze Tempo inteiroHi,New Opportunity – IT Support EngineerWe're working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their in Sorocaba, Brazil.Job Title: IT Support EngineerLocation : Avenida Hollingsworth, 325, Sorocaba, BrazilOverviewWe are looking for a dedicated and proactive On-Site IT Support Engineer to...
-
Technical Support Specialist
Há 5 dias
Ituiutaba, Brasil Bebeecustomersupport Tempo inteiroWe are seeking a skilled Technical Support Professional to join our team. As a remote Technical Support Representative, you will use your analytical skills to resolve customer issues efficiently and effectively.This role involves providing timely support through various channels, including phone, chat, and email. You will be responsible for troubleshooting...
