Quality Analyst, Search Operations

TikTok is the leading destination for short-form mobile video.
Our mission is to inspire creativity and bring joy.
TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative.
We create to inspire - for you, for us, and for more than 1 billion users on our platform.
We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.
Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.
Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children.
The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
Our QA team performs a critical function that supports our efforts to address objectionable or disturbing content.
Content QA interacts with includes images, video, text related to everyday life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
It is possible that this role will be exposed to harmful content on a daily basis.
**Responsibilities**:
- Responsible for the double review & recommendation content;
- Find potential risks through daily work and put forward suggestions for improvement;
- Focusing on the quality and safety of the content, deeply understand and follow up business progress, and help product function optimization iterations;
- Working closely with the supervising departments to optimize relevant working standards of our projects;
- Has a brilliant judgement when encountered unsure cases of situation and feedback timely;
- Additional compatible and related responsibilities which are not necessarily listed above;
- Willing to work with sensitive issues;
- Working shift: 5x2, including weekends.
**Qualifications**:
- Have QA experience of moderation project, or familiar with RCA;
- Knowledge of search trending related businesses are preferred;
- Familiar with common office software, preferably have search operation experience;
- Advanced / fluent English;
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
At TikTok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.