Senior Digital Customer Engagement Manager
Há 2 dias
What you'll do : Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Initiates digital service kick off for customers Contributes to onboarding/transitioning customers to ECS Supports in de-escalations of critical customer situations Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable Executes technical feasibility studies / solution reviews (if applicable) Contributes to customer release and maintenance activities Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement Executes and supports problem management and continuous improvement Support customer satisfaction surveys Reviews SLA service credit cases Supports commercial change requests Contributes to the liaison with different SAP stakeholders, esp.Virtual customer success partner involved in the accounts, to ensure customer success Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.What you bring: Engineering or related fields graduate with strong background as SAP Technical Consultant with customer facing role (consulting, IT support, IT services etc.) High proficiency in customer communications and presentations.Strong hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers.Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.Individual in this role is expected to deliver 'Effective customer communication' using digital mediums to achieve high customer satisfaction.Strong knowledge of IT Service Management, SAP Basis and SAP Application Experience in solution design, enterprise architecture, and SAP implementation it's a plus.Knowledge of SAP RISE or ECS experience is advantageous.Good understanding of cloud services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus Cloud architecture and IT technical infrastructure know-how Technical and application expertise for different cloud solutions (min.HEC
-
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro R$80.000 - R$120.000 por anoRequisition ID: 437997Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Kuran WilliamsRecruiter Name: Thais NadimPlease submit your resume in English in order to proceed in the process.**This opportunity requires you to work 3 times a week in an SAP office...
-
Senior Customer Engagement Specialist
1 semana atrás
São Paulo, Brasil beBeeCustomerEngagement Tempo inteiroJob Title: Senior Customer Engagement Specialist Job Description: We are seeking a highly motivated and experienced customer engagement specialist to join our team. The successful candidate will be responsible for managing and growing our VIP customer segment by building strong client relationships, supporting engagement strategies, and improving the overall...
-
Manager, Engagement
1 dia atrás
São Paulo, Brasil Zendesk Tempo inteiroJob Description We are seeking a dynamic and experienced Manager of Engagement Managers to lead our growing team across Brazil and the broader LATAM region. This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes. In...
-
Manager, Engagement
Há 2 dias
São Paulo, Brasil Zendesk Tempo inteiroJob Description We are seeking a dynamic and experienced Manager of Engagement Managers to lead our growing team across Brazil and the broader LATAM region.This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes.In...
-
Senior Customer Success Manager
3 semanas atrás
São Paulo, Brasil CleverTap Tempo inteiroGet AI-powered advice on this job and more exclusive features. As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What...
-
Senior Customer Success Manager
1 semana atrás
São Paulo, Brasil CleverTap Tempo inteiroGet AI-powered advice on this job and more exclusive features. As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What...
-
São Paulo, Brasil beBeeStrategic Tempo inteiro**Job Title:** Senior Manager, Consumer Engagement Strategies We are seeking a highly skilled and experienced Senior Manager to lead the design and orchestration of end-to-end consumer engagement strategies across LATAM. The ideal candidate will have strong analytical capabilities, excellent communication skills, and the ability to build effective...
-
São Paulo, Brasil beBeeStrategic Tempo inteiro**Job Title:** Senior Manager, Consumer Engagement Strategies We are seeking a highly skilled and experienced Senior Manager to lead the design and orchestration of end-to-end consumer engagement strategies across LATAM. The ideal candidate will have strong analytical capabilities, excellent communication skills, and the ability to build effective...
-
Manager, Engagement
3 semanas atrás
São Paulo, Brasil Zendesk, Inc. Tempo inteiroManager, Engagement page is loaded## Manager, Engagementremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Posted 4 Days Agojob requisition id: R32551## Job DescriptionWe are seeking a dynamic and experienced **Manager of Engagement Managers** to lead our growing team across Brazil and the broader LATAM region. This role...
-
Manager, Engagement
3 semanas atrás
São Paulo, Brasil Zendesk Group Tempo inteiroManager, Engagement page is loaded## Manager, Engagementremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Publié aujourd'huijob requisition id: R32551## Job DescriptionWe are seeking a dynamic and experienced **Manager of Engagement Managers** to lead our growing team across Brazil and the broader LATAM region. This role...
