
Technical Support Specialist L3
1 dia atrás
OverviewWe are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese.
You will join the Customer Services team of our U.S. client.
You'll investigate, diagnose, and resolve challenging product and integration problems, collaborating closely with Product, Engineering, and Tier 1 & 2 Support.
Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.ResponsibilitiesServe as the escalation point for Tier 2 on complex, technical customer support issuesTroubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problemsCollaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutionsReproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessaryMaintain deep knowledge of the client's platform, integrations, APIs, and system behaviorContribute to internal documentation and knowledge sharing to improve team-wide troubleshootingIdentify patterns in support cases and provide insights to Product and Engineering for continuous improvementParticipate in post-incident reviews and ensure learnings are translated into process or product changesRequired ExperienceExcellent English and either Spanish or Portuguese communication skills3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environmentStrong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issuesExcellent communication ability, translating technical details into clear explanations for customers and internal teamsExperience working with product and engineering teams to resolve bugs or product limitationsExperience in energy trading, ETRM/CTRM software, financial, or ERP systemsPreferred ExperienceExperience with PythonAdditional InformationKnow that your ideas are heard and matter.
Think big
Own your job and be recognized for your contributionsWork with smart, creative peopleMaking mistakes is human.
Let's learn from them and be transparent
Be recognized as an individual, no presumptions or judgment.
Be the extraordinary you
15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidaysStart: ASAPSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware Development
#J-18808-Ljbffr
-
Support Engineering Manager
1 dia atrás
Goiania, Brasil Canonical Tempo inteiroJoin to apply for the Support Engineering Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.Our customers include leading...
-
Marketing Automation Specialist
2 semanas atrás
Goiania, Brasil Bionic Talent Tempo inteiro**About the client**: Our client is a digital marketing agency based in the USA. They're looking for an experienced Marketing Automation Specialist to create effective marketing online campaigns with automated, repetitive tasks. **About the role**: **What you'll be doing**: - Developing and executing marketing automation strategies to streamline workflows...
-
Medical Specialist
1 dia atrás
Goiania, Brasil Innodata Inc. Tempo inteiroJoin to apply for the Medical Specialist role at Innodata Inc.Innodata (NASDAQ: INOD) is a leading data engineering company.With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world's biggest technology companies, as well as leading companies across financial...
-
Suporte Técnico De Campo
1 dia atrás
Goiania, Brasil Dxc Technology Tempo inteiro**Essential Job Functions**:- Offer foundational technical support in infrastructure services, providing assistance in routine tasks.- Assist with infrastructure projects and assignments.- Participate in basic monitoring and routine troubleshooting of infrastructure systems.- Collaborate with team members to address infrastructure challenges and daily...
-
Suporte Técnico Contábil/Departamento Pessoal
1 dia atrás
Goiania, Brasil Tron Informática Tempo inteiroOverviewWe are Tron Sistemas, and we are looking for a Technical Support professional to join our growing team.Your mission is to provide high-quality technical support to our clients, ensuring their satisfaction and loyalty.Base pay rangeBase pay range not specified in the posting.RequisitosFormação técnica ou ensino superior em andamento em Ciências...
-
Market Development Manager
1 dia atrás
Goiania, Brasil Pivot Bio Tempo inteiro**About Pivot Bio**:**Essential functions**:**Technical Strategy and Market Development**- Leads the design and execution of technical protocols, aligning field practice with validation and product positioning goals.- Coordinates with R&D and Quality teams to oversee lab and field tests, ensuring technical robustness.- Establishes regional technical...
-
Software Engineering Specialist
1 dia atrás
Goiania, Brasil Xai Tempo inteiroSoftware Engineering Specialist - Human DataJoin to apply for the Software Engineering Specialist - Human Data role at xAISoftware Engineering Specialist - Human Data2 days ago Be among the first 25 applicantsJoin to apply for the Software Engineering Specialist - Human Data role at xAIAbout xAIxAI's mission is to create AI systems that can accurately...
-
Implementation Engineer
1 dia atrás
Goiania, Brasil Yuno Tempo inteiroImplementation Engineer at YunoJoin us to apply for the Implementation Engineer role at Yuno.This is a remote, full-time position based in Brazil, requiring 4+ years of experience.About UsYuno enables companies to accept all payment methods and manage fraud detection through a single integration.Our team of experts in payments and IT has built a...
-
SAP Basis
2 semanas atrás
Goiania, Brasil KPIT Technologies Tempo inteiro**Responsibilities** - Providing technical support for SAP systems run on AWS - Responding to customer tickets in a timely manner, owning basis issues to resolution - Proactively identifying the root cause of issues and recommending and implementing solutions - On projects supporting the build and migration of SAP systems on AWS - Liaising with...
-
Operations Coordinator, Ecommerce
1 dia atrás
Goiania, Brasil Hophr Tempo inteiroRole OverviewThe Operations Coordinator plays a central role in ensuring smooth execution and communication within a dedicated POD team that manages multiple eCommerce brands.This role is responsible for overseeing task flow, enforcing timelines, coordinating deliverables across departments (creative, advertising, catalog), and keeping the team aligned with...