It Infrastructure Professional

Há 5 horas


Barueri, Brasil Bebeefieldsupport Tempo inteiro

We are seeking detail-oriented and proactive Field Support Analysts to ensure smooth IT operations.Key Responsibilities:Maintain IT system functionality and efficiency.Generate and provide IT reports for desktops, printers, peripherals, telephone systems, and cellular devices.Coordinate installation and maintenance of complex software systems.Identify, manage, and resolve technical issues in a timely manner.Respond effectively to customer requests and communicate solutions clearly.Update user information in organizational systems.Manage and update user access for IT applications for new and existing employees.Qualifications:Bilingual: Portuguese (Fluent) and English (Advanced).Proven experience in IT support or a similar role.Strong knowledge of desktop systems, peripherals, and telecommunication devices.Ability to troubleshoot and resolve technical issues efficiently.Excellent communication and customer service skills.Familiarity with organizational systems and user access management.Why this Role?This is an exciting opportunity for IT professionals who want to make a difference in their organization's success.As a Field Support Analyst, you will be responsible for ensuring smooth IT operations and providing excellent customer service.What You'll Do: Maintain IT system functionality and efficiency.Generate and provide IT reports for desktops, printers, peripherals, telephone systems, and cellular devices.Coordinate installation and maintenance of complex software systems.Identify, manage, and resolve technical issues in a timely manner.Respond effectively to customer requests and communicate solutions clearly.Update user information in organizational systems.Manage and update user access for IT applications for new and existing employees.Requirements:Bilingual: Portuguese (Fluent) and English (Advanced).Proven experience in IT support or a similar role.Strong knowledge of desktop systems, peripherals, and telecommunication devices.Ability to troubleshoot and resolve technical issues efficiently.Excellent communication and customer service skills.Familiarity with organizational systems and user access management.



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