(Native Chinese) Chat Support Consultant, Crypto

1 semana atrás

Sorocaba, Brasil Supportyourapp Tempo inteiro

Chat Support Consultant, crypto (Remote) – Native ChineseJoin a dynamic trading platform redefining the crypto trading experience.This remote role offers a multicultural and multilingual environment with home office flexibility.Our People First management approach supports your growth and success.What you will doProvide efficient and excellent customer support in crypto trading via live chat, tickets, and emailHandle customer inquiries, order disputes, and appealsProvide valid, accurate information and solutions to customer requestsManage complaints and appeals, including follow-ups on escalations when requiredMaintain up-to-date knowledge of the company's trading platform and general market conditionsUnderstand customers' needs and deliver constructive feedback to the management teamContinuously seek ways to improve team performance and work efficiencyBe part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidaysWhat you need to succeed in this roleNative Chinese and strong English proficiency (minimum B2; C1 preferred)At least 6–12 months of online customer support experience, preferably in crypto or financial servicesExperience in live chat support and handling customer inquiriesStrong analytical, logical thinking, and problem-solving skillsProof validation skills or payment/banking knowledgeFinancial background is strongly preferredPositive and responsible attitudeCrypto industry knowledge is a plusCRM experience is an advantageBenefits and perksFlexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDRewards systemBonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management focused on your growth and long-term cooperationAbout SupportYourAppSupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide.We work with clients in over 30 countries and speak over 60 languages.Since ****, we have grown to 8 hubs globally and strive to treat our team with care and a positive experience.We welcome applicants from diverse backgrounds and experiences.Please send your CV in English, highlighting your outstanding skills.Visit our website: DisclaimerWe are a multinational company with unbiased views.Candidate assessments are not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or other legally protected characteristics.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.#J-*****-Ljbffr

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