(Estonian & Russian) Customer Support Consultant (Brazil, Remotely)
Há 7 dias
Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited?Let's see what it takes.What you will doProvide exceptional customer support via emails and callsManage partner requests according to assigned tasksHandle account services, data updates, identification issues, and account closuresMaintain clear and structured case documentationCollaborate with internal teams to ensure efficient issue resolutionMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesWhat you need to succeed in this roleExcellent English and German skills (C1 for both spoken and written)Experience in customer supportBackground in banking or financial servicesAnalytical and research skillsStrong attention to detail and reliability when handling sensitive or legal informationPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Will be a great plusProficiency in using Zendesk and JiraBenefits and PerksFixed schedule: 9 AM – 6 PM CETOpportunity to work fully remoteInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-development*The items listed in this section may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.Who we areSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since ****, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.Grab the chance to join us and send your CV in English, pointing out your outstanding skillsVisit our website: are a multinational company with unbiased views.The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.#J-*****-Ljbffr
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Sorocaba, Brasil Nextracker Inc. Tempo inteiroOverviewSummary of the position: Support clients related to Latin American projects in issues related to technical support challenges, recommend solutions to technical issues and meet their needs in purchasing additional parts and services.Support and perform critical analysis of tracker performance and warranty claims, as well as support the shipment of...
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