Customer Support Specialist

3 semanas atrás

Sorocaba, Brasil SleekFlow Tempo inteiro

Customer Support Specialist (SaaS | B2B | Contractor)

Direct message the job poster from SleekFlow

About SleekFlow

Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing business workflows and processes.

You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you

At SleekFlow, we have developed an all-in-one Omnichannel Conversation AI Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, and more, providing comprehensive communication solutions. With our AI customer engagement platform, enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow

Contract type: Contractor

Prior Experience in SaaS/ Software Industry is preferred

Language: Business-level fluency in English

Role

As a Customer Support Specialist at SleekFlow, you will provide direct customer support via phone, email and chat to existing customers. You will work with the sales and support team to troubleshoot customer issues and ensure the best possible customer experience. You will provide real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow SleekFlow to optimize the platform for customers worldwide.

Responsibilities

  • Complete a comprehensive training program to prepare for responding to live customer issues.
  • Handle incoming enquiries via emails, calls and chats in a professional manner.
  • Use your deep SleekFlow product knowledge to resolve client-related issues.
  • Communicate with Product, Sales and Marketing teams to convey client feedback and sentiments.
  • Maintain a good relationship with customers.
  • Document the details of each interaction to enable issue research and inform product improvements.

Skills and Qualifications

  • Fluent in English & Portuguese with Spanish being useful
  • Prior experience with CRM preferred
  • Ability to learn, adapt and thrive quickly in a dynamic environment
  • Comfortable engaging with a diverse array of customers
  • Problem solving and critical thinking with attention to detail
  • Strong stakeholder management and communication skills (written & verbal)
  • Customer-obsessed attitude with evidence of independent decision-making for the customer
  • Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel
  • Team player with a desire to try new ideas to achieve greater success

Equality and Inclusion

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Seniority level

  • Associate

Employment type

  • Contract

Job function

  • Customer Service

Industries

  • SaaS / Software

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