Head Of Customer Success Engineering

Há 3 horas


Salvador, Brasil Bebeecustomersuccessmanager Tempo inteiro

Customer Success Engineering ManagerOur organization is seeking a seasoned professional to lead our Customer Success Engineering team.Drive the team's in-depth knowledge of indicators of success using data and analytical skills.Present implementation plans to technical teams, ensuring seamless project execution.Manage a distributed team of high-performance Customer Success Engineers across LATAM, fostering collaboration and growth.Key Responsibilities:Strategize customer escalation management, triage, prioritization, negotiation, and expectation management for optimal outcomes.Develop and maintain strong relationships with sales teams, customers, partners, and internal teams, driving business growth.Build and lead a high-performing team of Customer Success Engineers, focusing on employee development and satisfaction.QualificationsAt least 8 years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting, with a proven track record of success.A minimum of 3 years of experience in people management roles, demonstrating leadership capabilities.Indicators of success will include high customer satisfaction, increased revenue growth, and efficient project delivery.



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