Technical Support Specialist
1 semana atrás
OverviewTechnical Support Specialist at GPTZeroGPTZero is on a mission to restore trust and transparency on the internet.
As the leading AI detection platform, we empower educators, students, journalists, marketers, and writers to navigate the evolving landscape of AI-generated content.
With millions of users and institutions relying on us, we're building a category-defining company at the intersection of AI and information integrity.Our team comes from high-performing engineering cultures, including Uber, Meta, Perplexity, Amazon, Affirm, and leading AI research labs, including Princeton, Caltech, MILA, and Vector.What we're looking forIn this role, you'll be the backbone of our technical customer support, making our user experience more delightful and reliable for our millions of users.
You'll help customers feel valued and cheerleaders for GPTZero by resolving issues and questions thoroughly.
You'll also work closely with our sales and technical teams to resolve bugs and triage opportunities to the right team.
Finally, you'll help engage and moderate our social media communities.
The ideal candidate is an empathetic and highly motivated problem solver.ResponsibilitiesServe as the primary point of contact for our customers and route their 100+ emails/day to the right solution, resource, or teamRespond thoroughly and efficiently to complex technical or billing inquiriesJoin calls with users to help resolve common issuesParticipate in initial meetings with prospects to understand their needs and budget, and explain our productUse internal tools to triage and resolve customer complaints without escalating to engineeringWork with engineering to record workflows and help guides to resolve complex issuesAccumulate and report on common user requests and complaints in our task management softwareEngage with our community on our social mediaQualificationsStellar work experience in customer support in softwareExcellent problem-solving skills with the ability to handle customer complaints and resolve issues promptlyEnglish fluency and strong communication skillsAbility to work collaboratively and take initiative in improving our customer support as our team growsAbility to provide stellar referencesThis is a remote role requiring 8 hours of overlap with Eastern Standard Time and 20-40 hours/weekOur perksRemote workCompetitive salaryGenerous PTO and holidaysWellness and learning stipendSeniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesTechnology, Information and MediaReferrals increase your chances of interviewing at GPTZero by 2x
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