Head Of Account Management

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.
Since our founding in , we've grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide.
Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued.
You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.
Head of Account Management - Ebury Connect (FXaaS)
Location: Ebury Bank Brazil - office based
The Role
Ebury Connect, our FX-as-a-Service (FXaaS) platform, provides a digitally integrated solution that allows businesses and FinTech partners to embed Ebury's financial capabilities directly into their systems via APIs.
This enables them to manage complex cross-border payments, streamline operations, and offer seamless multi-currency solutions to their own clients.
We are looking for a highly motivated and skilled Account Manager to join our team in Brazil, specifically focused on managing and growing relationships with our Ebury Connect clients, and also managing a team of 3 Account Managers.
The ideal candidate will have a strong understanding of B2B sales and account management, with a proven experience from FinTech, international payments, and foreign exchange.
Key Responsibilities Client Relationship Management: Serve as the primary point of contact for a portfolio of Ebury Connect clients in Brazil, building and maintaining strong, long-lasting relationships
Account Growth: Identify and pursue opportunities to upsell and cross-sell Ebury's full suite of products and services, ensuring clients are fully leveraging the platform to meet their business goals.
Strategic Consultation: Act as a trusted advisor to clients, providing expert guidance on foreign exchange strategies, international payment processes, and regulatory compliance in the Brazilian market.
Onboarding & Support: Facilitate a smooth onboarding process for new Ebury Connect clients, and provide ongoing technical and operational support to ensure client satisfaction and retention.
Performance Monitoring: Proactively monitor client activity and performance metrics, addressing any issues and identifying opportunities for optimization.
Market Intelligence: Stay informed about market trends, competitor activity, and regulatory changes in the Brazilian FinTech and FX space to provide valuable insights to both clients and internal teams
Collaboration: Work closely with our sales, product, and technical teams to relay client feedback, influence product development, and ensure a seamless client experience.
Skills and Qualifications Proven experience in a B2B account management, sales, or relationship management role, ideally within the financial services, FinTech, or payments industry.
Demonstrable knowledge of foreign exchange, cross-border payments, and FX risk management products.
Experience working with APIs and platform-based solutions is highly desirable.
Excellent communication, negotiation, and interpersonal skills.
Ability to build rapport and trust with senior-level stakeholders.
Strong analytical and problem-solving skills, with a data-driven approach to account management.
Fluent in Portuguese and English (written and spoken).
A proactive and results-oriented mindset, with a strong commitment to achieving and exceeding targets.
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We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation.
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