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Specialist In Omnichannel Experience

2 semanas atrás


Recife, Brasil Bebeeproduct Tempo inteiro

Descrição do CargoSentimos que você está pronto para enfrentar novos desafios em um ambiente dinâmico, colaborativo e inovador.Você contribuirá com seu conhecimento e crescerá junto com nossa equipe de Product Owners.O que você vai fazer no dia a dia?Definir, evoluir e comunicar a visão e estratégia do produto omnicanal;Criar, manter e priorizar o Product Backlog, escrevendo histórias de usuário claras e bem detalhadas;Garantir que as soluções atendam aos objetivos de negócio e proporcionem uma jornada fluida ao cliente em todos os canais (telefone, e-mail, chat, WhatsApp, redes sociais, loja física, app, etc.);Atuar como elo entre áreas de negócio e times de tecnologia, traduzindo necessidades em soluções viáveis;Planejar integrações entre Salesforce, NICE e sistemas legados, garantindo sinergia entre tecnologias;Participar de cerimônias ágeis (Daily, Planning, Review, Retrospective), promovendo alinhamento contínuo;Acompanhar indicadores de performance (CSAT, NPS, FCR, SLA, conversão de vendas, eficiência operacional) e propor melhorias contínuas.O que esperamos de você?Experiência comprovada como Product Owner, preferencialmente em produtos de CX ou atendimento;Conhecimento prático de Salesforce Service Cloud e/ou Marketing Cloud;Experiência com soluções NICE (CXone, WFM, Analytics ou equivalente);Vivência com metodologias ágeis (Scrum, Kanban, SAFe);Capacidade analítica e visão centrada no cliente;Boa comunicação, organização e perfil colaborativo;Experiência em projetos de omnicanalidade, integrando canais digitais e físicos.