Middle Technical Writer

Há 3 dias

Brasil N-Ix Tempo inteiro

N-iX is looking for a motivated and experienced Technical Writer to join our value team. Within this role, the person will be responsible for developing comprehensive internal and external-facing documentation that meets organizational standards. This role is a key contributor to the client's ongoing growth. Our client is a forward-thinking, growth-oriented healthcare services and technology company that provides state-of-the-art pharmacy solutions.
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
Independently gather information from subject matter experts to develop, organize, and write user manuals, product catalogs, data dictionaries, release notes, technical specifications, onboarding materials, processes, and API documentation.
Create diagrams, flowcharts, and visuals to support written content.
Maintain version control and change tracking for documentation across product releases.
Enforce and evolve documentation standards, company style guides, and templates.
Advocate for documentation quality and usability across teams.
Work with Development and Product leads to identify all documentation requirements.
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
Maintain teams' confidence and protect operations by keeping information confidential.
Performs periodic reviews and analyses of current documentation to ensure nothing is outdated.
Participate in all Scrum events - daily stand-ups, sprint planning, sprint retrospectives, backlog grooming, and product demos to stay current with product updates and new features.
Requirements:
Minimum of 2 years of experience as a Technical Writer in a software development environment.
Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
Strong understanding of document development lifecycle (DDLC).
Experience in writing technical content for APIs - mandatory. SaaS products/Developer tools - nice to have.
Proven ability to quickly learn and understand complex topics.
Previous experience writing documentation and procedural materials for multiple audiences.
Superior written and verbal communication skills, with a keen eye for detail.
Ability to work independently and manage multiple projects simultaneously.
Ability to work independently and with others, covering US Eastern Time Zone (GMT-4).
Extremely organized with strong time-management skills.
Advanced skills in documentation tools and technologies.
Nice to have:
Familiarity with UX/UI design principles.
Experience using API testing tools (e.g., Postman, Swagger).
Experience in adjusting and creating document styles using CSS.
Education:
A bachelor's degree in English, communications, or a degree in a technical field such as IT, computer science, healthcare, or engineering.
Languages:
English
– Advanced. Excellent command of English with strong grammar, spelling, and writing clarity.
We offer*:
Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits
*not applicable for freelancers

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