Bilingual Customer Support Agent
2 semanas atrás
Who are we?Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.Please note that only candidates based in Latin America will be considered for this position.Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm ESTTop performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.Responsibilities:Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.Reach sales & retention targets to ensure the customer experience is maximized.Educate our growing customer base in the use of our tools and the technology that backs it up.Become an expert in every aspect of our products & be a true advocate for our customers.Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiencyInvestigate technical issues and provide ideas for fixes.Job requirements2+ years in a Customer Service role responding to large volumes of emails and chats.Fluency in English is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently.Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)Experience working remotely is an advantageStrong communication skills, some of our team members are located in other offices.Genuine desire to create the best customer journey possible.Able to explain complex concepts in easy-to-understand language.
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Bilingual Customer Support Agent
1 semana atrás
São Bernardo Do Campo, Brasil UENI Tempo inteiroVantage is a global, multi-regulated, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a...
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Customer Support
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Brasil Superbet Tempo inteiroIt's an exciting time to join us We're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life. Job Summary:Superbet is looking for a...
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Customer Support Representative, Level 1
2 semanas atrás
Índio do Brasil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Bilingual Customer Support Agent
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Sapucaia do Sul, Brasil Ueni Tempo inteiroWho are we?Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business.Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.Please note that only candidates based in Latin America will be considered for this position.Working Hours : 40h /...
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Customer Support Specialist
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Brasil beBeeSupport Tempo inteiroTechnical Support Role Overview We are seeking a skilled Technical Support Engineer to provide top-notch technical assistance to customers. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional support. Key Responsibilities: Provide timely and effective solutions to customer...
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Customer Support
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Brasil AzuraInfinity Tempo inteiroThe Role: You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team to ensure that new customers are onboarded successfully.Identifying opportunities across the customer lifecycle to increase customer...