Senior Salesforce Developer
Há 9 horas
OláA Aggrandize nasceu em 2015 com a missão de engrandecer pessoas e negócios. Guiados por valores como adaptabilidade, colaboração, foco no cliente e visão de dono, oferecemos soluções que transformam desafios em oportunidades.Somos especialistas em Platform Engineering, Data Analytics, Modern Applications e Cybersecurity, sempre com o compromisso de impulsionar o crescimento e a inovação de nossos parceiros.Nosso trabalho é mais do que tecnologia; é sobre potencializar resultados. Increase the power of your business.Agora que você conhece a cultura Aggrandize, saiba mais sobre a oportunidade: O seu papel no time:Configuração avançada de Salesforce Service Cloud: Cases, Queues, Assignment Rules, Case Routing e Escalation Rules;Implementação de Email-to-Case, Web-to-Case e Chat/Messaging para aplicativos e web;Administração de Knowledge Base, Macros, Quick Text, Omni Supervisor, Entitlements e Milestones;Configuração avançada de Omni-Channel: Routing Configurations, Presence Status, Service Channels e Routing Rules;Desenvolvimento de estratégias de priorização e balanceamento de carga entre filas e agentes.Utilização de Omni-Channel Flow (nova arquitetura por Flow Builder);Integrações com canais digitais e sistemas complementares. O que esperamos de você - Hard Skills:Experiência com Digital Engagement (WhatsApp, SMS, Web Chat, Facebook Messenger etc.);Experiência com Service Cloud Voice (Amazon Connect, Genesys, Talkdesk ou similar);Integrações com Experience Cloud e bots (Einstein Bots, Azion, Sensedia etc.);Administração e automação Salesforce (Flows, Process Builder, Validation Rules, Permission Sets, Dynamic Forms);Familiaridade com Custom Metadata Types, Record Types e App Builder;Boas práticas de governança e versionamento;Deploy via Change Sets/Azure DevOps/SFDX;Conhecimento de User Stories, Test Plans e Cutover Plans;Mapeamento de processos de atendimento e desenho de jornada do cliente. Diferenciais:Certificação: Salesforce Service Cloud Consultant;Certificação: Salesforce Administrator / Advanced Administrator;Certificação: Salesforce OmniStudio Developer (ou) Platform App Builder;Experiência com projetos de alto volume de atendimento (call center, SAC, suporte técnico, etc.);Conhecimento em reporting e dashboards para KPIs de atendimento (SLA, FCR, CSAT, backlog). O que esperamos de você - Soft Skills:Adaptabilidade;Colaboração;Visão de Dono;Foco no Cliente.
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Senior Salesforce Developer
3 semanas atrás
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Salesforce Developer | UI Focused
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Salesforce Developer | UI Focused
2 semanas atrás
Índio do Brasil Upstart AEC Tempo inteiroAbout the Role We’re looking for a Senior Salesforce UI Developer to help build a next-generation compliance and reporting platform used in the clean energy and infrastructure space. You’ll be part of a dedicated Salesforce product engineering team that’s building scalable, data-driven applications entirely on Salesforce — with Lightning Web...
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Salesforce Developer
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Salesforce Developer
Há 6 dias
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Salesforce Developer
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Índio do Brasil Sky Systems, Inc. (SkySys) Tempo inteiroSalesforce Developer (AI-Integrated / Remote – EST Hours) Contract: Long Term Location: 100% Remote (must work EST hours) About the Role Our client, a leading U.S.-based financial technology organization, is building a high-performing nearshore Salesforce team to support its next-generation digital transformation initiatives. The team operates in an agile...
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Senior salesforce developer
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Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue Technology Location: LATAM (Remote) Duration: 6+ Months About the Role Asana’s Enterprise Technology team is seeking a Salesforce Developer with a passion for learning, a drive to take projects from concept to completion, and a talent for solving complex challenges with elegant solutions. This role is ideal for...
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Senior salesforce developer
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Brasil CriticalRiver Inc. Tempo inteiroPosition: Salesforce Developer – Revenue Technology Location: LATAM (Remote) Duration: 6+ Months About the Role Asana's Enterprise Technology team is seeking a Salesforce Developer with a passion for learning, a drive to take projects from concept to completion, and a talent for solving complex challenges with elegant solutions. This role is ideal for...
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Senior Salesforce Developer
Há 16 horas
Índio do Brasil AGGRANDIZE Tempo inteiroOlá! A Aggrandize nasceu em 2015 com a missão de engrandecer pessoas e negócios. Guiados por valores como adaptabilidade, colaboração, foco no cliente e visão de dono, oferecemos soluções que transformam desafios em oportunidades. Somos especialistas em Platform Engineering, Data Analytics, Modern Applications e Cybersecurity, sempre com o...
