Analista De Suporte Pleno

Há 1 mês

Manaus, Amazonas, Brasil Jabil Circuit Tempo integral

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions.
With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions.
Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
Job Summary:
Job Responsibilities
:
- Provide first and second-level technical support for hardware, software, and network issues, both remotely and on-site.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
- Perform routine system maintenance, including backups, updates, and security checks.
- Assist users with IT-related inquiries, providing guidance and training on system usage.
- Document technical solutions, procedures, and user guides.
- Participate in IT projects, including system implementations and upgrades.
- Monitor system performance and identify areas for improvement.
- Collaborate with other IT teams to ensure integrated and effective support.
- Adhere to company IT policies and security protocols.
Job Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a technical support role (minimum 2-3 years).
- Strong knowledge of Windows operating systems (Windows 10, Server
*).
- Experience with Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Familiarity with hardware troubleshooting (desktops, laptops, printers).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently and as part of a team.
- Fluency in Portuguese (written and spoken).
- English proficiency (intermediate level desired).
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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