Product Support Engineer

Há 4 dias

montes claros, estado de minas gerais, Brasil GeorgiaTEK Systems Inc. Tempo integral

Product Support Engineer – Evertz MediatorX

Location: LATAM – Remote

Employment Type: Contract


Role Summary:

We are seeking a Product Support Engineer with hands-on experience supporting Evertz MediatorX in broadcast media and entertainment environments.


Key Skills & Responsibilities:


  • Provide L2/L3 support for Evertz MediatorX platforms.
  • Troubleshoot media workflows, integrations, metadata, ingest, transcoding, and distribution issues.
  • Perform RCA and resolve production incidents.
  • Develop automation and support tools using Java, Python, and JavaScript.
  • Support REST APIs, Web Services, SQL, and database troubleshooting.
  • Work with Linux/Unix environments and analyze application logs.
  • Support MAM, CMS, transcoding, storage, cloud, and broadcast automation systems.
  • Maintain SOPs, runbooks, and troubleshooting documentation.
  • Participate in on-call and major incident management.


Mandatory Skills:


  • Hands-on Evertz MediatorX experience.
  • Java, Python, JavaScript
  • REST APIs / Web Services
  • SQL and database troubleshooting
  • Linux/Unix
  • Log analysis and application troubleshooting
  • Incident/Problem Management
  • Broadcast/Media domain
  • MAM and media workflows
  • XML/JSON, message queues, and workflow orchestration


Preferred:


  • Splunk, Grafana, ELK, Dynatrace, or AppDynamics
  • Broadcast automation and playout systems
  • 24x7 production support experience
  • Evertz Overture
  • OTT and cloud-based media operations