Product Support Engineer
Há 3 dias
Montes Claros, Minas Gerais, Brasil
GeorgiaTEK Systems Inc.
Tempo integral
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Product Support Engineer – Evertz MediatorX
Location:
LATAM – Remote Employment Type: Contract Role Summary: We are seeking a Product Support Engineer with hands-on experience supporting Evertz MediatorX in broadcast media and entertainment environments. Key Skills &
Responsibilities:
Provide L2/L3 support for Evertz MediatorX platforms. Troubleshoot media workflows, integrations, metadata, ingest, transcoding, and distribution issues. Perform RCA and resolve production incidents. Develop automation and support tools using Java, Python, and JavaScript . Support REST APIs, Web Services, SQL, and database troubleshooting. Work with Linux/Unix environments and analyze application logs. Support MAM, CMS, transcoding, storage, cloud, and broadcast automation systems. Maintain SOPs, runbooks, and troubleshooting documentation. Participate in on-call and major incident management. Mandatory
Skills:
Hands-on Evertz MediatorX experience. Java, Python, JavaScript REST APIs / Web Services SQL and database troubleshooting Linux/Unix Log analysis and application troubleshooting Incident/Problem Management Broadcast/Media domain MAM and media workflows XML/JSON, message queues, and workflow orchestration Preferred: Splunk, Grafana, ELK, Dynatrace, or AppDynamics Broadcast automation and playout systems 24x7 production support experience Evertz Overture OTT and cloud-based media operations
Location:
LATAM – Remote Employment Type: Contract Role Summary: We are seeking a Product Support Engineer with hands-on experience supporting Evertz MediatorX in broadcast media and entertainment environments. Key Skills &
Responsibilities:
Provide L2/L3 support for Evertz MediatorX platforms. Troubleshoot media workflows, integrations, metadata, ingest, transcoding, and distribution issues. Perform RCA and resolve production incidents. Develop automation and support tools using Java, Python, and JavaScript . Support REST APIs, Web Services, SQL, and database troubleshooting. Work with Linux/Unix environments and analyze application logs. Support MAM, CMS, transcoding, storage, cloud, and broadcast automation systems. Maintain SOPs, runbooks, and troubleshooting documentation. Participate in on-call and major incident management. Mandatory
Skills:
Hands-on Evertz MediatorX experience. Java, Python, JavaScript REST APIs / Web Services SQL and database troubleshooting Linux/Unix Log analysis and application troubleshooting Incident/Problem Management Broadcast/Media domain MAM and media workflows XML/JSON, message queues, and workflow orchestration Preferred: Splunk, Grafana, ELK, Dynatrace, or AppDynamics Broadcast automation and playout systems 24x7 production support experience Evertz Overture OTT and cloud-based media operations