Customer Support Manager

1 semana atrás


Guarulhos, Brasil Cummins Inc. Tempo inteiro

Customer Support Executive Manager

Business Unit: CBZL

Our culture believes in POWERING YOUR POTENTIAL . We offer global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's most complex problems.

We believe in flexibility so you can explore your passions while making an impact through meaningful work in our inclusive work teams. That's what #LifeAtCummins is all about.

Description

Responsible for the end-to-end customer service process, ensuring satisfaction at every point of contact.

Responsible for leading and resolving customer complaints and for regional support in Latin America (OEMs and DOEMs).

Responsible for supporting OEM growth in the LATAM region, being the liaison between account managers, customer service, channel readiness, DFSEs, technical training, warranty, distributors/resellers, NRP and OEMs.

Responsible for supporting the introduction of new products and current products in the LATAM region in the field and at the Mexico plant.

Qualifications

Cummins values Diversity and Inclusion and we are keen to welcome professionals with a wide range of characteristics. Therefore, we have no restrictions on people's age, gender identity, race, marital status or disability.

Responsibilities

Qualifications

Degree in Engineering or equivalent.

Experience in engineering, customer service and support, aftermarket (parts and services), distribution/reseller model and LATAM region in the automotive, bus, agriculture, marine, O&G, mining, PUs and G-Drive markets.

Advanced English, Spanish and Portuguese.


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