Service Delivery Manager

4 semanas atrás


Guarulhos, São Paulo, Brasil Hitachi Vantara Corporation Tempo inteiro
Job Title: Service Delivery Manager

At Hitachi Energy, we are committed to advancing a sustainable energy future for all. As a Service Delivery Manager, you will play a critical role in ensuring the success of our customers by delivering exceptional service and support.

Key Responsibilities:
  • Act as the primary point of contact for customers with active Maintenance and Support contracts
  • Address and track customer issues, escalating them to technical staff as needed
  • Develop and implement proactive support programs responsive to customer requirements
  • Coordinate investigations of system problems and support requests to exceed customer satisfaction and success
Requirements:
  • Bachelor of Science degree in Electrical Engineering, Computer Science, or a related discipline
  • Project Management knowledge is desirable
  • Experience working with customer service, sales, engineering, and/or project management
  • Strong communication and planning skills
  • Ability to manage and motivate project team members
What We Offer:
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package

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