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Customer Support Manager

2 meses atrás


Guarulhos, Brasil Cummins Inc. Tempo inteiro

DESCRIPTION

BU: CBL

Nossa cultura acredita em POTENCIALIZAR SEU POTENCIAL . Oferecemos oportunidades globais para desenvolver sua carreira, tornar sua comunidade um lugar melhor e trabalhar com os pensadores mais inovadores da atualidade para resolver os problemas mais complexos do mundo.

Acreditamos na flexibilidade para que você possa explorar suas paixões e, ao mesmo tempo, causar impacto por meio de um trabalho significativo em nossas equipes de trabalho inclusivas. É disso que se trata a #LifeAtCummins.

Descrição

Responsável pelo processo de atendimento ao cliente de ponta a ponta, garantindo a satisfação em cada ponto de contato.

Responsável por liderar e resolver reclamações de clientes e pelo suporte regional na América Latina (OEMs e DOEMs).

Responsável por apoiar o crescimento de OEMs na região da América Latina, sendo o elo entre gerentes de conta, atendimento ao cliente, prontidão de canal, DFSEs, treinamento técnico, garantia, distribuidores/revendedores, NRP e OEMs.

Responsável por apoiar a introdução de novos produtos e produtos atuais na região LATAM no campo e na fábrica do México.

RESPONSIBILITIES

Qualificações

Graduação em Engenharia ou equivalente.

Experiência em engenharia, atendimento e suporte ao cliente, aftermarket (peças e serviços), modelo de distribuição/revendedor e região LATAM nos mercados automotivo, de ônibus, agrícola, marítimo, O&G, mineração, PUs e G-Drive.

Inglês, espanhol e português avançados.

A Cummins valoriza a Diversidade e a Inclusão e faz questão de receber profissionais com uma ampla gama de características. Portanto, não temos restrições quanto à idade, identidade de gênero, raça, estado civil ou deficiência das pessoas.

QUALIFICATIONS