Support Technician I
3 meses atrás
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role supports the production process, following all standards and procedures established by the Engineering Manager, Department Manager as well as corporate guidelines and is also responsible for running test packages.Key Missions
Provides 1st and 2nd line technical and fault support for the production teamProvides technical advice and support to non-technical or non-production teamsCreates, manages and maintains machine configuration and job set-upsSupports in the installation of software, software updates, hardware and operating systems for industry machinerySupports IT teams with installation of new machines (networking, computer install etc.)Delivers production solutions through design, testing, proving and go-live in control and within the right timingRuns test packages and supports in running unit tests (SIT, UAT, First Off) with production teamsDesigns and samples process for different machinesDelivers technical and process improvements for production and pre-production systemsSupports with New Product Industrialization (NPI) for local, global or central projectsSupports in validation of new system softwareWorks closely with the maintenance team to provide support on software and hardwareMonitors and maintains process parameters according to defined standardPrepares reports on production metrics such as time between failures and machine uptimeDocuments production issues, such as errors made by workers or problems with machinesCreates and maintains a knowledge base of known support issues and resolutionsFaces problems that are typically difficult or complexExplains facts, policies and practices related to job areaWorks under close supervisionProfile & Other Information
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