Team Lead, SAP IS-U FICA

Welcome to Rimini Street

, is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a and for community service efforts via the .

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

, is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a and for community service efforts via the .

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry

We are actively seeking a  Team Lead, SAP IS-U FI-CA .  This is a remote position based in Campinas, Brazil.

Position Summary

The role of the Team Lead, SAP IS-U FI-CA is to provide exceptional remote-based team leadership and application support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients. The role of the  Team Lead, SAP IS-U FI-CA requires the expertise and skills to manage a small team of support engineers in their day-to-day application support activities; perform hands on application support; diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. The successful candidate will have prior Team Leadership or management experience and have a deep understanding of the SAP IS-U FI-CA. 

Essential Duties and Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.

Work closely with customers daily to understand their needs, support business change and deliver a high quality and consistently customer experience.

Provide remote-based functional support & training for multiple SAP FICA module.

Support client customizations, sharing implementation and best practices advice.

Develop application break fixes for critical product defects,

Create scripts to identify, analyze and correct data issues,

Manage one or more key assigned accounts as a technical/functional advisor,

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity,

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.

Collaborate with team members in a virtual team environment to extend field experience to different client situations.

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

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Experience

10+ years relevant SAP experience particularly with all aspects of SAP ISU Contract Accounts Receivable and Payable.

 SAP FICO skills would be welcome.

The well qualified candidate will have at least 10 years “hands on” implementation experience in the Country of Brazil with at least two full life-cycle implementations and be intimately familiar with Brazilian statutory and regulatory requirements. 

International experience will be desirable with country specific FICA knowledge in other regions. 

Fluent (speaking / reading / writing) English and Portuguese language skills are also a must have. Any other language skills will be most welcome.

10+ years direct support of application end-users in a corporate environment

A track record of successful roles in several SAP implementation or upgrade projects

Deep working knowledge and understanding of supporting business processes

Analytical, logical problem resolution skills

SAP certification(s) preferred.

Knowledge of localizations: architecture, implementation, and key functionality

Expertise with SAP ISU 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application. 

Knowledge of maintenance/patching mechanics and SAP architecture.

Demonstrable history solving complex problems across multiple modules, ideally in a support environment.

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Skills 

Superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving.

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.

Strong knowledge of key application functionality, tables and relationships.

Deep knowledge of SAP customization/extension methodologies.

Excellent development skills using SAP toolset.

Excellent interpersonal, presentation and communication skills – verbal & written.

Fluency in both English & Portuguese is required.

Attention to detail and the ability to learn quick.

Extreme focus on Client satisfaction.

Demonstrated ability to work independently and as part of a team.

Ability to work calmly and professionally in high pressure situations.

ITIL Certification

Agile Methodology

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Preferred Qualifications

The best candidates will have extensive knowledge of multiple SAP modules across SAP ISU releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

Knowledge of any Country Specific Solutions would be an advantage.

A consulting background, while not mandatory, would be useful.

Experience with localizations and global implementations would be an advantage.

Language skills would be a welcome advantage.

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Education

Bachelor’s Degree in computer science or related field or equivalent experience

Why Rimini Street?  

We are looking for talented, passionate people to help us build our future at . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

CompanyWe dream big and innovate boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.  ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.  Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol since October 2017  Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies Over 1,800 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Why Rimini Street?  

We are looking for talented, passionate people to help us build our future at . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

CompanyWe dream big and innovate boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.  ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.  Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol since October 2017  Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies Over 1,800 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: ;

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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