Customer Operations Associate

3 semanas atrás


Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

about the role

Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services while in run phase (specific services – as globally agreed). 


about you

Knowledge and abilities:

Excellent customer service skills

Good leadership skills

Ability to build relationships with peers ,stakeholders and the management

Excellent interpersonal skills

Good time management, organizational and communication skills

Ability to work under pressure and deal with multiple tasks concurrently

Proactive, self-motivated

Problem solving skills

Matrix Management

Excellent knowledge of Service Management tools / processes

Education, qualifications, and certifications:

Degree / Diploma Holders with good Telecom / and IT infrastructure (Sever / Cloud / Security etc)

ITIL desired

Excellent verbal & written communication skills in English and Spanish

Knowledge in Excel


additional information

The benefits of being Orange

Orange Business Services was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees.

Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

- meal allowance

- transportation allowance

- life insurance

- medical plan

- dental plan

- birth benefit


contract

Regular



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