Technical Expert Engineer–VISA
4 semanas atrás
about the role
Technical Expert Engineers are the highest level of Expertise in Orange Global Platforms & Services Operations for the Systems/Network Services Release, Change and Problem Management processes. Technical Expert Engineers are engaged in a reactive manner to troubleshoot and resolve the most complex Systems, Network and Customer Services problems in the Orange worldwide Software Defined Network (SDN) and Cloud infrastructures. In a proactive manner they are responsible to support the systems release management evolution, and to develop and implement plans that will prevent problems to happen or will avoid reoccurrence. This position is part of the Global VISA SC (Virtualized Infrastructure and Systems Adminitration Expert Skill Center) virtual team with positions in Virginia-USA, Brazil, France and India.
In this role you will have the following responsibilities:
Reactive functions:
Proactive functions:
Regular Quality of Service reviews/meeting with Engineering, Planning or Vendors. Build and execute pilot phases for new S/W, H/W or features on the shared Infrastructure Contribute to New Services creation process (Specify, Build, Validation and Acceptance), providing Operation requirements and acceptance criteria for future optimal operability Monitor systems and network perform & develop plans with Engineering to address performance issues. Support high Impact & complex changes to the Platform's and Systems’ infrastructure. Share operational experience and best troubleshooting practices, to increase the global VISA Skill Center expertise and performance Provide on-the-job training to other Operation groups for new Platform & Services, this includes the creation of related materials or lab scenarios as required. Identify and develop creative ways for improving technical expert support, tools and processes. Build urgent and short-term improvement plans to mitigate impact of temporary S/W defects or monitoring gaps.
about you
Additional desired skills/knowledge
Analytical mindset and ability to resolve problems quickly. Excellent communication skills in verbal and written English. Ability to work under stressful condition. Capability to work in a global, changing and multicultural environment. Requirement to work weekends, holidays on site or on call. Teleworking
additional information
The benefits of being Orange
Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.
Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Medical plan Dental plan Life insurance Meal allowance Transportation allowance Bonus plan Gympass Day care Private pension fund Birthday gift (day off) Give a day, get a day (day off) Maternity Leave (6 months) Paternity Leave (15 days) Orange Employee Solutions (psychological and legal assistance) Shiatsu Labor gymnastic Teleworking Reimbursement
contract
Regular
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