Principal Customer Enablement Specialist – Data Management

2 semanas atrás


Rio de Janeiro, Brasil Aspen Technology Tempo inteiro

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Reporting to the Service Director, the role is primarily responsible for planning and executing G&G data analytic strategy. In addition, responsible for all technical aspects in proposal generation and documentation of the projects cycle, as well as helping to ensure customer satisfaction. The role will be an essential part of the grow strategy in the organization at Aspentech SSE and a key player in the development of the pre-sales activities in Data Management

Your Impact

Data specialist and project leader. The main tasks include identifying gaps, establishing a strategy to improve the technical capabilities of the team, generating a business plan to justify new resources and discussing the objectives. Identify opportunities and develop proposals together with the client. Search, uncover, understand and analyze client/prospect needs and requirements to grow. Supports clients locally or remotely by working on highly complex issues, properly using all internal company procedures and systems for support, tracking and reporting, escalating issues of greater complexity to completion of the task with customer satisfaction. May work with senior team members to solve or solve some advanced problems independently. Meets regularly with users who are decision makers or who have high influence and communicates findings to account manager in order to drive adoption of solutions within strategic accounts from departmental to enterprise. Delivers monthly activity report including list of users contacted and actively monitors adherence to contractual obligations including billing and communicates potential gaps to management. Delivers accurate and timely forecast reports. Delivers 1 - 2 mentoring sessions per month to junior staff on how to improve knowledge base contributions. Contributions meet reuse standards. Contributes to or delivers at least one technical development short program per month. Serves as subject matter expert to support design, development, and delivery training. Prepare and provide input for technical sessions Seen as a trusted technical advisor to our clients, capable of providing advanced workflows Engages with PM and R&D to share feedback from clients and follows-up effectively

What You'll Need

BS in Information Technology Computer Science, geoscience or equivalent and 8 years minimum experience. Desirable experience in Epos Generally, 8-12 years’ experience with Geodata software.  Experience in data science and dashboard creation Scripting skills is a plus May work onsite at customers and may be required some travel. Advanced skills in English and desirable intermediate skills in a third regional language. Background in working across discipline to ensure a better interpretation of the data through integrated workflows Experience with data management and quality control. Knowledge of Linux and windows operating systems. Good presentation skills. Proactive, open to takes initiative. Work independently or as part of a team when required / needed. Able to work in a multicultural business environment. Able to interact/work with other departments and colleagues from other domains Committed to deadlines

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