Associate CS

3 semanas atrás

São Paulo, Brasil Ascential Group Ltd Tempo inteiro

We are looking for a Client Services Associate to join our Client Services team in São Paulo.

If you are curious, passionate about relating to people, interested in consumer behavior, technology, the interior market and consumer goods, this position is for you The Client Services Associate aims to support the Account Manager team and the needs of WGSN's Clients in Brazil. The main function will be to help maximize the WGSN client experience through flawless execution of client support and anticipating possible risks. Our clients are companies in various segments such as: Fashion, Beauty, Interiors, Food, Drink and Technology.

Responsibilities
Assisting Account Managers in servicing a portfolio of clients (between 150 and 200 accounts), providing support for operational and strategic activities
Developing and delivering trend presentations based on WGSN content
Leading technical and strategic meetings with clients
Responding quickly to client demands (emails, Whatsapps and calls)
Monitoring and analyzing client access to the platform
Engaging clients with WGSN's platform and content through proactive contact
Ensuring that monthly and quarterly targets are met in order to guarantee subscription renewals
Meeting demands from other internal areas, including Marketing, Sales and Content
Identify opportunities in current processes to improve customer services' ability to provide exceptional support

This list is not exhaustive and there may be other activities you are required to deliver.

Skills, experience and qualifications required
Fluent English
Public speaking and video skills
Resilience to deal with unengaged clients
Knowledge of and interest in the research market
Extreme curiosity in diverse subjects and interest in learning new things
Excellent written and verbal communication skills
Good time management and organizational skills
Agility to meet demands and ability to manage multiple tasks at the same time
Proactivity and ability to make decisions independently
Ability to synthesize complex situations and make assertive decisions based on key information.
 

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