Connect Specialist
Encontrado em: Talent BR C2 - 1 semana atrás
TasksTasks
The Connect Specialist will be responsible for managing the Porsche Connect feature rollout,
coordinating stakeholders, and overseeing testing processes. The role also includes supporting
operations, such as implementing support concepts, training, and troubleshooting
Tasks
Main Responsibilities
Roll-out
of legal documentation. Overarching coordination of internal and external (incl. HQ) stakeholders in the market Testing and support of error solving processes. Overarching Porsche Connect coordination with e.g. local Finance department to implement
payment-/invoicing processes or to align/implement compensation processes
Product Management
Collection, evaluation, documentation and prioritization of customer- and local marketrequirements, especially for local trends and competition. Support of measures to activate existing product offering as well as development of acompetitor based and market adequate pricing. Definition and implementation support of the market strategy Porsche Connect. Preparation and provision of Porsche Connect information for Management and diverse
departments within the subsidiary/HQ.
Marketing
Localization and provision of up-to-date customer communication and marketing material(online and offline) to sales organization. Planning, preparation and implementation of local marketing campaigns (together with local
CPM/Marketing team).
Sales and Planning
Continuous activities to achieve Porsche Connect targets (activation and sales). Planning, preparation and implementation of local sales push measures (e.g., incentives). Strategic (PR) and operative (Budget/annual target) planning of Connect services in themarket. Creation of regular forecasts on activation and sales performance. Creation of local Connect reports for sales organizations. Adaption/development of training concepts for the sales organization and conduction of
Connect trainings (with After Sales + Network Development departments).
Support and operations
Local implementation of support concepts in alignment with local After Sales. Adaption/development of training concepts for local CICs and conduction of Connect Trainings. In alignment with local After Sales: collection/classification/prioritization and documentationof errors/issues and support on the HQ ticketing process. Trouble shooting on Porsche Connect issues. Support on End-2-End diagnostics processes and testing
QualificationsQualifications
Qualifications
Education
Experience
5+ years working experience in Automotive, Telecommunication or IT industry (premiumbrands are a plus); Technology/Product expertise as well as knowledge of local legal framework. Knowledge of Sales and After Sales processes in the automotive industry is desirable.
Competencies and skills:
Solid analytical capacity and ability to drive implementation. Capable of managing conflicts, showing problem-solving skills. Communication and interpersonal skills to effectively collaborate with cross-functional andmulticultural teams, foster teamwork and achieve shared objectives. Fluency in English language is required.
How to apply?How to apply?
Work environment:
Position is based in Sao Paulo, SP
On site work - São Paulo Office
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