Bilingual Support Analyst

3 semanas atrás


Rio de Janeiro, Brasil Talentflix Tempo inteiro
Nível: Analista
Cursos de: Tecnologia da Informação
Escolaridade: Graduação - Completo
Tipo de contrato: CLT
Jornada de trabalho: Escala 12x36, das 19h às 7h, com possibilidade de escala diurna quando necessário.

Benefícios: Vale Alimentação ou Refeição, Vale transporte, Seguro de vida, Plano de saúde, Plano odontológico , Convênio Academia

Responsabilidades e Experiências desejáveis:

Company Overview:
Infraops is an Information Technology company specializing in serving the Oil and Gas market. We are currently seeking a professional to work in Rio de Janeiro who possesses technical skills and fluent English, along with commitment and responsibility.

Responsibilities:

 

  • Phone support to users;
  • Qualification and registration of requests;
  • Transfer and follow-up of escalated requests;
  • Remote support for desktops;
  • Connectivity testing (IP, DNS, DHCP);
  • Antivirus administration;
  • Remote computer updates;
  • Configuration of printers and devices;
  • Execution of maintenance scripts for desktops;
  • Preparation of technical documentation.

    Required Knowledge:
     
  • Advanced knowledge of Windows 10 and 11 operating systems;
  • Advanced knowledge of Office and Adobe applications;
  • Basic networking knowledge;
  • Basic server knowledge;
  • Basic knowledge of Active Directory.

    Skills:

 

  • Ability to follow processes through document interpretation;
  • Clear, objective, and cordial communication;
  • Ability to research solutions;
  • Responsibility and commitment;
  • Proven experience;
  • Fluent English (mandatory).

    Desired Certifications:
  • MCP Certification;
  • ITIL Certification.

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