Implementation Success Analyst
4 semanas atrás
We are Oitchau, a fast-growing company focused on transforming how businesses manage time and attendance.
We're looking for an Implementation Success Analyst to lead client onboarding and ensure an excellent implementation experience for our customers. You will play a key role in driving product adoption and long-term success by guiding clients through all stages of implementation — from kickoff and configuration to go-live and post-launch support.
Key Responsibilities:
- Lead and manage the onboarding process for clients, ensuring a smooth transition to using the platform.
- Develop and implement integration playbooks that promote quick and effective adoption of the solutions.
- Collaborate with internal teams to configure and customize the platform according to each client's specific needs.
- Conduct training sessions and workshops with clients to ensure full understanding and utilization of the platform's functionalities.
- Monitor the progress of implementation, identify and resolve potential issues, and adjust plans as necessary.
- Provide ongoing support during the integration phase, ensuring clients feel comfortable and well-informed.
- Work closely with clients to understand their needs and expectations, adjusting the onboarding approach to meet those demands.
- Analyze adoption and engagement metrics to ensure clients are maximizing the value of the solution..
Requirements:
- Proven experience managing B2B onboarding or implementation of HR, ERP, or SaaS solutions, preferably with enterprise clients;
- Experience building and executing integration playbooks and training programs;
- Familiarity with tools such as Asana, HubSpot, Salesforce, or other CRM/project management platforms is a plus;
- Fluent English (spoken and written) for working with global clients and internal teams.
Benefits:
- Flexible Benefits;
- Transportation or Mobility Allowance;
- Health & Dental Plans;
- Life Insurance;
- Birthday Day Off;
- Gympass & Totalpass;
- Hybrid Work Model: Work from the office 3 times a week, with mandatory office presence during the last week of each month.
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