Visionary Client Success Leader

1 dia atrás

Brasil beBeeStrategic Tempo inteiro US$8.900 - US$120.850
Senior Director, Client Success

This senior leadership position oversees the national implementation, renewals, and expansion of Harmony Academy curriculum, tools, resources, and professional learning. The Senior Director provides strategic leadership in two key functional areas: (1) owning strategic relationships with some of our most important educational clients and (2) leading the implementation and client success team that ensures school districts, educators, and stakeholders receive high-value outcomes from the Harmony Academy, leading to improved student outcomes and strong district relationships.

Key Responsibilities:
  • Represents Harmony Academy in multiple high-level districts, having meetings with senior leaders and partners.
  • Owns strategic relationships with high-level districts and partners to support implementation, retention, and expansion.
  • Develops client experience field operations support roadmap and manages high-performing client experience leaders and field staff, leveraging current data analytics.
  • Provides oversight of the ways in which impact meetings are organized to support sustainability, retention, and expansion.
Revenue Growth:
  • Develops and executes the strategic business plan and program related to Client Success to meet annual growth-revenue milestones through renewals and expansion.
  • Leads the development and implementation of the program's sustainability strategy, related to retention/renewals, expansion, and related revenue growth.
  • Defines and monitors KPIs related to adoption, engagement, impact, and retention.
Client Advocacy:
  • Contributes to product roadmap discussions with direct input from client use cases and needs.
  • Serves as the voice of the customer in cross-functional strategy conversations.

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