High-Impact Customer Success Leader Wanted

Há 6 dias

Brasil beBeeLeadership Tempo inteiro US$90.000 - US$120.000
Lead Customer Success Manager Opportunity

We are seeking a seasoned Customer Success leader to build and scale our high-impact organization. As the inaugural leader, you will own customer retention, growth, and monetization, developing deep relationships with C-suite executives.

About the Role

This leadership position demands a strategic thinker with hands-on experience in consultative enterprise environments. You will drive revenue expansion by optimizing customer programs and creating scalable processes to support sustainable growth.

Your Key Responsibilities
  • Own net dollar retention and gross written premium growth targets across the enterprise customer base
  • Drive revenue expansion through program optimization, account management, and upsell initiatives
  • Guide newly launched customer programs to rapid adoption and long-term success
  • Act as the primary strategic advisor to enterprise clients, balancing advocacy with business objectives
  • Maintain direct relationships with C-suite executives, establishing trust and partnership
  • Develop scalable playbooks, processes, and workflows to support Customer Success growth
What We Are Looking For
  • 10+ years of hands-on customer success, account management, or related experience managing complex enterprise accounts
  • 3+ years building and leading Customer Success teams from early stages
  • Proven ability to drive revenue growth and retention both as an individual contributor and a team leader
  • Demonstrated success scaling Customer Success organizations from inception to mature teams
  • Skilled in consultative selling and solution-based approaches
  • Deep understanding of SaaS success metrics such as NDR, GRR, and NPS
  • Comfortable making tough decisions and managing difficult conversations directly with clients
Your Benefits
  • Unlimited Paid Time Off to encourage work-life balance
  • Access to company-provided mental health resources, including meditation app and wellness hours
  • Work-from-home stipend to support a productive remote work environment
  • Comprehensive medical, dental, and vision insurance plans
  • Equity participation and 401(k) retirement savings plan
  • Generous parental leave policies
  • Commitment to diversity and equal opportunity employment practices
Job Details
  • Seniority level: Executive
  • Employment type: Full-time
  • Job function: Customer Service

  • Visionary Client Success Leader

    1 dia atrás

    Brasil beBeeStrategic Tempo inteiro US$8.900 - US$120.850

    Senior Director, Client SuccessThis senior leadership position oversees the national implementation, renewals, and expansion of Harmony Academy curriculum, tools, resources, and professional learning. The Senior Director provides strategic leadership in two key functional areas: (1) owning strategic relationships with some of our most important educational...

  • Digital Success Director

    1 dia atrás

    Brasil beBeeSuccess Tempo inteiro US$159.587 - US$234.061

    About the RoleWe are seeking a seasoned leader to head our customer success motion across digital, commercial, and velocity segments. This leader will design and scale strategies that drive adoption, retention, and expansion—while also managing teams to deliver consistent, high-value customer experiences at scale.Digital Strategy & Scale:Develop and...

  • VP of Customer Success

    Há 7 dias

    Brasil Jobgether Tempo inteiro

    OverviewVP of Customer Success (Remote - Anywhere) – This leadership role offers the chance to build and scale a high-impact Customer Success organization within a fast-growing digital insurance technology company. As the inaugural Customer Success leader, you will own enterprise customer retention, growth, and monetization, developing deep, trusted...

  • Customer Success Manager

    1 semana atrás

    Brasil Sigga Technologies Tempo inteiro

    Customer Success You must have advanced English, have worked with EAM or SAP/PMAbout Us With offices in Latin and North America and Europe, we are present in the industrial routines of the largest companies on the planet Innovation is in our blood Our team is leading the way by delivering features companies need to stay competitive. All of this is to improve...

  • Customer Success Manager High Touch

    1 semana atrás

    Brasil Impulseup Tempo inteiro

    Join to apply for the Customer Success Manager High Touch - LATAM (Português e Espanhol) role at ImpulseUPJoin to apply for the Customer Success Manager High Touch - LATAM (Português e Espanhol) role at ImpulseUPPeople FirstAccountabilityGreat Place to LearnStartupersUp TeamSobre a impulseupA Impulseup é uma startup de HRTech fundada em 2018 que por meio...

  • Head of Digital Customer Success

    Há 2 dias

    Brasil Remote Jobs Tempo inteiro

    Our Mission:6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.Our...

  • Customer success manager

    1 semana atrás

    Brasil Netvagas Tempo inteiro

    Buscamos um talento que tenha interesse em compor nosso time de Customer Success, contribuindo para ampliar o impacto social da Telavita por meio da construção e fortalecimento de parcerias com grandes empresas e os principais planos de saúde no Brasil. O time de CS atua como ponto focal de contato em nossos clientes, acompanhando toda sua jornada, desde...

  • Customer Success Manager

    4 semanas atrás

    Brasil Sigga Technologies Tempo inteiro

    Customer SuccessYou must have advanced English, have worked with EAM or SAP/PMAbout UsWith offices in Latin and North America and Europe, we are present in the industrial routines of the largest companies on the planet Innovation is in our blood Our team is leading the way by delivering features companies need to stay competitive. All of this is to improve...

  • Customer Success Manager

    4 semanas atrás

    Brasil Sigga Technologies Tempo inteiro

    This a Full Remote job, the offer is available from: BrazilJOB DESCRIPTIONCustomer SuccessYou must have advanced English, have worked with EAM or SAPPMAbout UsWith offices in Latin and North America and Europe, we are present in the industrial routines of the largest companies on the planet Innovation is in our blood Our team is leading the way by delivering...

  • Customer Success Manager

    1 semana atrás

    Brasil Wati Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses...