National Client Success Leader
2 semanas atrás
A successful Senior Director, Client Success oversees the national implementation, renewals and expansion of curriculum tools resources and professional learning. This senior leadership position develops annual milestones performance goals and provides leadership across broad functional objectives revenue growth.
Key Responsibilities:
- Strategic relationships are owned with high-level districts partners to support implementation retention and expansion.
- Client experience field operations support roadmaps are developed and managed by high-performing client experience leaders and field staff leveraging current data analytics.
- Oversight is provided for the organization of impact meetings to support sustainability retention and expansion.
- The development and execution of a strategic business plan program related to Client Success is led including implementation retention and expansion to meet annual growth-revenue milestones through renewals and expansion from the Client Success team.
Qualifications:
- Bachelor's degree required Master's degree preferred.
- Minimum of twelve (12) years of successful experience in a high-level national senior management role managing sales business development partnership development required.
The vision and roadmap for client success is set executed aligned to company-wide goals driving revenue Harmony mission.
A high-performing regional model includes 2 regions directors senior managers managers senior implementation specialists regional educational specialists.
Leadership development support coaching is provided across field management territory teams implementing best practices with performance management personnel issues.
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