Software Support Analyst
3 semanas atrás
**Build your future with Sovos**Digital technology has forever changed business. Now, it’s transforming tax. Sovos’ software was built for the digital future of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more.Our 2,000 employees throughout the Americas and Europe are building the future of global compliance software with a culture of commitment to keep our promise to customers.**The work you'll do**As a Software Support Analyst, you will provide technical support on regular production issues, processes and procedures; resolve product and service concerns and/or opportunities by utilizing product knowledge and organization acumen. Develop relationships internally and externally that foster collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions.More specifically, you will:- Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures; respond promptly and professionally; analyze impact and scope to determine Level 1 issue resolution.- Assist in all technical problems (i.e. performance, security, etc.) for the multi-products supported.- Effectively troubleshoot, replicate and leverage existing workarounds as needed and in interim to ensure client service.- Document and communicate the results to internal and external users.- Identify user needs and requirements to existing and proposed system issues; document user requirements thoroughly via the client portal.- Stay current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.**What We Need From You**- **C**omputer software knowledge; strong Microsoft Excel skills.- Intermediate english level- Ability to learn quickly and become an expert on our software and services- Strong customer service skills with an emphasis on listening and documenting client needs.- Effective communication skills (verbal and written) to both technical and non- technical audience.**How You’ll Grow**Growth is serious business at Sovos- In the past 12 months, nearly one-third of our employees experienced career growth in the form of **promotions, career changes, and lateral moves.**:- There are clear paths of growth within our roles.**What Does Sovos Offer You?**The tools to grow your career both personally and professionally:Did you know that over 30% of our employees earned a promotion or job change In FY2020? That can happen because growth Is serious business here at Sovos, and we have the programs In place to make sure of it, including:- Mentoring Programs- Management Bootcamps and Development Trainings- Yearly performance reviews where compensation and performance are assessed and rewarded generously- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well)Sovos is an equal opportunity employer and those seeking employment with us are considered without regards to race, color, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
-
IT Support Analyst
3 semanas atrás
Sao Paulo, Brasil KORE Tempo inteiro**Are you an energetic, enthusiastic, IT Support Professional?** If you are an experienced Support Analyst, then you may be the person our team needs. We are seeking an IT professional with experience providing end-user support to join our team as an IT Support Analyst.The IT Support Analyst is responsible for providing end user support for hardware,...
-
Member Support Analyst
3 semanas atrás
Sao Paulo, Brasil Wework Tempo inteiro**About the Role**:WeWork is currently seeking a Tier 1 Support Analyst to support our members and Community teams remotely by staying connected to support requests. This position is based in **São Paulo** and will report directly to the Support Manager.**As a successful **Member Support Analyst**, your responsibilities will include (though will not be...
-
Cloud Support Analyst 1
2 semanas atrás
São Paulo, Brasil Hyland Software, Inc. Tempo inteiroOverview:The Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution.What you will be doing:- Troubleshoot and resolve basic issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members- Provide regular and...
-
IT Support Analyst
4 semanas atrás
Sao Paulo, Brasil Fragomen Tempo inteiroJob DescriptionHow will you make a difference as an IT Support Analyst?- Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service-related problems.- Diagnoses and repairs mechanical, hardware, software and system failures using established procedures.- Monitor...
-
Business Support Analyst
3 semanas atrás
Sao Paulo, Brasil BOEING Tempo inteiroAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Payer Support Analyst
4 semanas atrás
Sao Paulo, Brasil Pay Retailers Tempo inteiroPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
-
Manager Global Support
2 semanas atrás
Sao Paulo, Brasil Software AG Tempo inteiroABOUT THE JOB Software AG is seeking a management level individual to help take our industry-leading webMethods Integration Server support organization in Brazil to the next level. This position is in the Global Support (GS) department. GS is a 120+ team that is globally distributed organization located across 9 time zones. Our team members are highly...
-
Product Support Analyst
2 semanas atrás
São Paulo, Brasil Infor Tempo inteiroGeneral information- Country- Brazil- City- Sao Paulo- Job ID- 42176- Department- Customer Support- Experience Level- ASSOCIATE- Employment Status- FULL_TIME- Workplace Type- Hybrid- Description & Requirements-A Day In The Life Typically Includes:- Keep customers informed of how and when problems are resolved with focus on retention and reference ability.-...
-
Trade Support Analyst I
3 semanas atrás
Sao Paulo, Brasil StoneX Group Tempo inteiroOverview:Buscamos um Trade Support Analyst Jr para se juntar ao time de Trading Desk na StoneX.**Responsibilities**:- Acompanhamento das operações de mesa- Boletagem em sistemas e controles internos- Conferência e conciliação de operações- Elaboração e inserção de informações em Planilhas de Controles;Qualifications:Principais Requisitos-...
-
Trade Support Analyst I
3 semanas atrás
Sao Paulo, Brasil StoneX Group Tempo inteiroVisão geral:Buscamos um Trade Support Analyst Jr para se juntar ao time de Trading Desk na StoneX.**Responsabilidades**:- Acompanhamento das operações de mesa- Boletagem em sistemas e controles internos- Conferência e conciliação de operações- Elaboração e inserção de informações em Planilhas de Controles;Qualificações:Principais Requisitos-...
