Empregos atuais relacionados a Manager Global Support - Sao Paulo - Software AG
-
Regional Support Manager
4 semanas atrás
Sao Paulo, Brasil e-Core Tempo inteiro**About e-Core**:We are a technology services partner for digital innovation and business transformation.We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain...
-
Global Benefits Manager
Há 6 dias
Sao Paulo, Brasil MetaMap Tempo inteiroWe’re living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data...
-
Global Benefits Manager
Há 6 dias
Sao Paulo, Brasil MetaMap Tempo inteiroWe’re living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data...
-
Global Client Manager
Há 7 dias
Sao Paulo, Brasil NTT Tempo inteiroNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Application Support Manager Brasil
2 semanas atrás
Sao Paulo, Brasil Nedap Tempo inteiroSao Paulo- Livestock ManagementNedap sells their systems worldwide via distribution channels like milking equipment and genetic companies. To expand our distribution, to support our existing customers and to promote our automation products, Nedap is searching an Application Support Manager for Brasil.The responsibilities are as follows:- You will proactively...
-
Global Talent Acquisition Manager
2 semanas atrás
Sao Paulo, Brasil SYSTEMIQ Tempo inteiroSystemiq, the system-change company, was founded to drive the achievement of the Sustainable Development Goals and the Paris Agreement, by transforming markets and business models in five key systems: nature and food, materials and circularity, energy, urban areas, and sustainable finance. This means re-imagining our industries, re-configuring the world of...
-
Global Talent Acquisition Manager
2 semanas atrás
Sao Paulo, Brasil SYSTEMIQ Tempo inteiroSystemiq, the system-change company, was founded to drive the achievement of the Sustainable Development Goals and the Paris Agreement, by transforming markets and business models in five key systems: nature and food, materials and circularity, energy, urban areas, and sustainable finance.This means re-imagining our industries, re-configuring the world of...
-
Product Support Area Manager
2 semanas atrás
Sao Paulo, Brasil Kalmar Tempo inteiroKalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference._**Purpose of the position**:**Kalmar Brazil **is looking for a** Product Support Area...
-
Support Service Manager
1 semana atrás
São Paulo, SP, Brasil Adobe Tempo inteiroOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Business Support Manager
4 semanas atrás
São Paulo, Brasil DiDi Global Tempo inteiroCompany Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
Manager Global Support
2 semanas atrás
ABOUT THE JOB
Software AG is seeking a management level individual to help take our industry-leading webMethods Integration Server support organization in Brazil to the next level.
This position is in the Global Support (GS) department. GS is a 120+ team that is globally distributed organization located across 9 time zones. Our team members are highly technical, with strong knowledge of Software AG products, delivering first & second level support to end customers and employees. We have one of the highest Net Promoter Score (NPS) and Incident Satisfaction score in the industry. We take pride in delivering a highly employee-centric environment and receive high Employee Satisfaction scores as measured by Gallup.
Tasks and Responsibilities:
The Global Support Manager manages a team of Global Support consultants in achieving workload management and Support Incident resolution. You will represent product supportability and readiness needs for a product line and works with engineering counterparts in Research and Development (R&D) as an advocate of the customer’s interests for those products.
Support delivery is a team-sport. We seek team players who will support and collaborate to make our customers successful.
ABOUT YOU
Academic Degree: BS/BA in Business Administration, Computer Science, Mathematics or Engineering. Master’s degree in related field desirable.
Professional Experience: 10+ years of experience
Essential Job Functions:
- Lead a team of 5-15 Global Support Consultants
- Responsible for building a customer-centric team of support consultants who deliver first and second level support to end-customers, partners and internal employees.
- Effectively build and maintain relationships across broad spectrum of customers, and internal stakeholders, including Sales/Pre-Sales/HR,etc.
- Manage daily activities of the team, such as reviewing workload, providing coaching/advice, ensuring problems incidents are progressing in a professional and timely manner.
- Overseeing operational daily activities such as ensuring timely responses to customers, timely resolution of incidents,
- Be the face of GS to the customers and internal departments, participating in customer-calls, escalation management, and interfacing with R&D, Cloud Ops and other internal stakeholders.
- Systematic personnel development through formal Employee Development Plans, regular feedback sessions, 1on1s with teams, etc.
- Maintain appropriate level of technical and soft skills in the team to ensure a high level of customer satisfaction.
- Leads or contributes to development of Global Support processes and procedures to drive effectiveness and efficiency.
- Ensure highest level of Employee Satisfaction
- Owns and manages customer satisfaction for the Global Support Manager
- s team, including performing root cause analysis and corrective action.
- Performs other duties as assigned as appropriate to this position.
- Participate in after-hours on-call support team.
**Skills**:
- Service business maturity
- Strong written and verbal communication skills, in English language
- Spanish language a-plus
- Strong interpersonal and customer relations skills.
- Advanced knowledge of Excel and reporting tools such as Pivot Tables
- Excellent presentation skills for internal meetings, senior executives, and customer presentations.
- Good time management, organization, and planning skills,
- Project management experience (coordination of resources) a-plus
- Experience in technical support or exposure to Java development and concepts, debugging software issues, software log reviewing, processing, thread dump processing and reviewing, good understanding of integration software concepts
- Prior team/personnel management experience
- Prior experience in technical support or software developer role in a software company is strongly preferred.
Culture
We have an open-minded culture and many exciting projects where you have the freedom to “be your best you”. You’ll have opportunities for international collaboration on top of a comprehensive training and development program that encourages professional growth. We are in an innovative market and offer future-proof products. Most importantly, an overall pleasant team-oriented working atmosphere.
What to Expect
Unlimited training in UDEMY
Access to in-house training Corporate University
Excellent medical/dental plans
Life insurance
Lunch or supermarket card
Private pension fund
Hybrid work model
- It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion or disability. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, incl
