Operations Analyst

Operations Analyst Get AI-powered advice on this job and more exclusive features. Ensure the seamless and secure flow of value for Brazil's premier stablecoin ecosystem. Location: Brazil (Rio de Janeiro, onsite preferred) About Crown We make money work better. Crown is a fintech company bringing emerging market money into the digital age. Our job is to eliminate friction in the Brazilian financial system without compromising on safety, compliance, or trust. We believe programmable money built on open rails is the backbone of the future financial system. Our first product is BRLV, a safe, scalable, highly liquid stablecoin backed 1:1 by Brazilian treasury assets. BRLV is built to become the default settlement layer for BRL in the tokenized economy. It enables institutions to: Settle BRL-denominated tokenized assets Access the Brazilian risk‑free rate from anywhere in the world We’re backed by Framework, Valor, Norte, Coinbase Ventures, Paxos, and Nubank co‑founder Ed Wible. Our goal: R$1 trillion of BRLV in circulation within 10 years. The Role As an Operations Analyst at Crown, you will be responsible for the day‑to‑day execution of all onboarded clients activity. You will be in charge of the transaction lifecycle, from minting and redemption of stablecoins to managing client support responding to operational inquiries. This role demands meticulous attention to detail, adherence to strict security protocols, and a process‑driven mindset to ensure the integrity of our operations. You will work at the intersection of technology, finance, and compliance, collaborating closely with all teams to maintain a best‑in‑class operational framework. Key Responsibilities Transaction Governance and Execution: Manage and monitor all client virtual asset transactions using our institutional custody platform. Apply our Transaction Policy Engine rules , which include requiring multi‑party approval for high‑value withdrawals and blocking transfers to non‑whitelisted addresses. Fiat and Crypto Operations: Oversee the daily flow of mint and redeem orders. Process BRL deposits and withdrawals while ensuring strict adherence to our rules, and execute the corresponding on‑chain token movements. Daily Reconciliation: Perform daily reconciliation of the on‑chain token supply against the funds held in our segregated reserve accounts to ensure our stablecoins remain fully backed 1:1 at all times. Client Operations Support: Serve as the primary point of contact for institutional clients regarding all post‑onboarding operational matters, including transaction status inquiries, settlement confirmations, and troubleshooting deposit or withdrawal issues. Alert Management: Act as the first responder for operational alerts, such as failed transactions or transactions blocked by our policy engine. Investigate root causes, resolve issues, and communicate with the client as needed. Process Improvement: Identify operational bottlenecks, inefficiencies, or control gaps in our daily workflows and collaborate with the technology and compliance teams to design and implement improvements. Qualifications You have 3+ years of experience in a financial operations, treasury operations, payments, or “back office” role , preferably at a VASP, fintech, or regulated financial institution. You are exceptionally detail‑oriented and process‑driven . Precision is paramount. You have a foundational understanding of blockchain technology, including concepts like wallets, addresses, and transaction lifecycles. You are fluent in both Portuguese and English and able to communicate clearly and professionally with sophisticated institutional clients about technical operational matters. You are a resilient and emotionally intelligent professional, able to keep perfect task execution even under pressure, especially when handling high‑value transactions. You thrive in ownership‑driven environments . You’re highly accountable and don’t require others following up on it. You are naturally collaborative and can work effectively with Compliance, Treasury, and Technology teams. What’s Different About Working Here Small by design. We don’t hire layers of managers. Everyone builds. Ownership is total. You own the function end‑to‑end—and ask for input when it makes the work better, not because someone’s checking. Ruthlessly simple. We don’t paper over complexity with process or headcount. Collaboration is default. Problems are shared property. We work across domains. Feedback is candid and direct. Built on the assumption that everyone here is smart, competent, and cares. Compensation Competitive salary Meaningful equity upside Full health coverage VA Gym Allowance Set up your own Device, and it became yours after two years Referrals increase your chances of interviewing at Crown by 2x #J-18808-Ljbffr