Empregos atuais relacionados a CX Program Manager - Região Geográfica Intermediária de São Paulo - Alma Mental Health
-
External Fulfillment Program Manager
Há 3 dias
Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiroJoin to apply for the External Fulfillment Program Manager role at Amazon 2 weeks ago Be among the first 25 applicants Join to apply for the External Fulfillment Program Manager role at Amazon DescriptionWe’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact,...
-
Program Manager, Latam 3P
Há 3 dias
Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiroJoin to apply for the Program Manager, Latam 3P role at Amazon Join to apply for the Program Manager, Latam 3P role at Amazon Get AI-powered advice on this job and more exclusive features. DescriptionAt Amazon, we're working to be the most Customer-centric company on earth, so we are constantly looking for ways to improve delivery experience. Our goal is to...
-
Sr. Program Manager, Amazon Payment Products Brazil
2 semanas atrás
Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiroJoin to apply for the Sr. Program Manager, Amazon Payment Products Brazil role at Amazon Join to apply for the Sr. Program Manager, Amazon Payment Products Brazil role at Amazon Description Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience. Description Amazon is...
-
Program Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoAmazon Music is an immersive audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Amazon Music brings fans closer to what they love, with curated and personalized playlists, artist livestreams, artist merch, and Amazon Exclusive podcasts. Prime members get access to over 100 million songs in shuffle...
-
Program Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$80.000 - R$120.000 por anoDESCRIPTIONAmazon Music is an immersive audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Amazon Music brings fans closer to what they love, with curated and personalized playlists, artist livestreams, artist merch, and Amazon Exclusive podcasts. Prime members get access to over 100 million songs in...
-
Program Manager
2 semanas atrás
Greater São Paulo Area, Brasil Amazon Music Tempo inteiro R$104.000 - R$208.000 por anoDescriptionAmazon Music is an immersive audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Amazon Music brings fans closer to what they love, with curated and personalized playlists, artist livestreams, artist merch, and Amazon Exclusive podcasts. Prime members get access to over 100 million songs in...
-
Partner Readiness
4 semanas atrás
Região Geográfica Intermediária de São Paulo, Brasil Autodesk Tempo inteiroJoin to apply for the Partner Readiness & Events Manager role at Autodesk 18 hours ago Be among the first 25 applicants Join to apply for the Partner Readiness & Events Manager role at Autodesk Position OverviewThe Partner Success and Services team is seeking a dynamic and skilled individual to lead partner enablement and readiness initiatives across the...
-
Pricing Program Manager, Shopping Experience
2 semanas atrás
Região Geográfica Intermediária de São Paulo, Brasil Amazon Tempo inteiroPricing Program manager for BR - Shopping experience teamKey job responsibilities- Support deployment of Amazon pricing strategy in Brazil- Serve as central pricing point of contact for multiple stakeholders, understanding pricing metrics and systems in depth- Innovate with customer-centricity, proposing and leading structural and incremental improvements to...
-
Trust & Safety Program Manager
Há 6 dias
Região Geográfica Intermediária de Juiz de Fora, Brasil Social Discovery Group Tempo inteiroJoin to apply for the Trust & Safety Program Manager role at Social Discovery Group We are looking for a Trust & Safety Program Manager to join our team. Main Responsibilities Execute strategy: Translate strategic direction (set by Head of T&S) into detailed projects, processes, and timelines. Systemise fraud prevention: Build scalable workflows for...
-
CX Process
2 semanas atrás
São Paulo, Brasil Wellhub Tempo inteiroOverview Join to apply for the CX Process & Quality Manager role at Wellhub . Your Wellbeing Matters. Join a Company That Cares. GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to fitness, mindfulness, therapy, nutrition, and sleep all included in one subscription designed to cost less than each individual...
CX Program Manager
4 semanas atrás
Overview
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
Website • Job Board • Values • Candidate Interview Guide
CX Program ManagerWe’re looking for a mission-driven, proactive team member passionate about simplifying access to high-quality, affordable mental health care. As a Program Manager focused on Delivery Operations, you’ll directly support our Customer Experience (CX) Delivery team, driving operational excellence for 70-100 team members. Reporting to the Senior Manager of CX Operations, you’ll play a pivotal role in launching and optimizing tools, systems, and programs to enhance the customer, agent, and management experiences.
You will collaborate closely with Delivery leadership, Business Intelligence, Product & Engineering, People & Culture, and cross-functional stakeholders to implement strategic initiatives and ensure alignment across the organization.
What you’ll do:
- Lead and manage the end-to-end implementation of new tools, systems, and processes aimed at improving operational efficiency, customer satisfaction, agent productivity, and performance management.
- Build programmatic solutions to influence and drive metrics such as: customer satisfaction (CSAT), solves per hour (SPH), first-contact resolution (FCR), one-touch resolution (OTR), agent productivity, adoption rates for new tools, and internal user experience feedback.
- Establish robust project management frameworks, timelines, and governance processes to ensure timely launches and seamless integration of new systems and tools into the Delivery organization.
- Partner closely with Delivery teams and stakeholders across VOC, BI, and People & Culture to gather requirements, identify opportunities, mitigate risks, and drive continuous improvement.
- Provide operational insights, reporting, and analysis to track the impact of implemented programs and recommend ongoing optimizations.
- Facilitate clear and effective communication around program launches, status updates, training, and documentation to ensure smooth transitions and high adoption rates.
Who you are:
- You have 4-6 years of experience in operations, program/project management, or business operations, within customer support or CX operations, ideally at a fast-paced tech/startup environment, and 2+ years of direct people management experience.
- You have a proven track record managing complex, cross-functional projects, particularly around the launch and optimization of operational tools and systems.
- You posess strong analytical skills, with the ability to translate data into clear insights, actionable strategies, and measurable outcomes.
- You have demonstrated experience in stakeholder management, and are able to effectively communicate and build alignment across multiple teams and levels within an organization.
- Highly organized with exceptional attention to detail and project management discipline.
- Passionate about Alma’s mission, and committed to fostering Diversity, Equity, and Inclusion (DE&I).
Benefits:
- We’re a remote-first company
- Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
- 401K plan (ADP)
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend
- Financial wellness benefits through Northstar
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- EAP access through Aetna
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 12 paid holidays and 1 Alma Give Back Day
- Flexible PTO
Salary Band: $100,000 - $125,000
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
Learn more about how Alma handles applicant data by reading Alma'sApplicant Privacy Notice .
#J-18808-Ljbffr