Tech Support Level 1

4 semanas atrás


Belém, Pará, Brasil World Technologies, Inc Tempo inteiro

Role: Provide technical support resolving customer issues and closing tickets efficiently. Answer inbound calls, web-cases, assess customer's technical support needs, and handle / route accordingly using documented procedures and available tools. Escalate issues appropriately.

Qualifications:

  • 3+ years experience with customer-facing support responsibilities working in a PC Support environment
  • Detailed knowledge of MS Windows, MS Office Suite, Lotus Notes, Internet, VPN, etc.
  • Familiar with PC hardware in a break/fix environment and local are networking concepts
  • Strong communication skills (both oral and written)
  • Self-starter and the ability to work independently. Take ownership of a process.
  • Strong customer service skills; able to sense and respond appropriately to others.
  • Adaptable / flexible to changing work assignments and perform multiple tasks at once.
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