Channel Deal Operations Manager

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.
**What you'll do**:
This position is a people manager role reporting to the VP, Customer Success Strategy & Operations.
**Responsibility**
- Be responsible for managing volume loads across the team around team responsibilities
- Lead process improvement and optimization around deal registration process, quote creation process around partner deals
- Support DocuSign field teams in tracking partner deals and maintaining SLA's
- Build and run quality control process to ensure accuracy and timeliness of deal registration, quote creation and order form processes
- Work cross functionally with the business and other operation, finance and accounting teams to meet month end, quarter end, year end deadlines
- Build and maintain a month end, quarter end year end close process that aligns with our accounting team
- Build out the desk procedures of the team to ensure consistency and accuracy across the team and the regions that the team supports
- Support Sales, Account management, Channel Managers and Partner Operations in ensuring the all opportunities meet the SLA's and the policies of the company
- Strive to ensure Opportunities have correct and strictly accurate data quality
- Be responsible for focusing on driving quicker and tighter deal time by reducing errors and inconsistencies within various touchpoints of the process
**Job Designation**:
**Hybrid**:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
**What you bring**:
**Basic**
- 4+ years of experience working in sales back office roles - quoting, order processing etc.
- 1+ year(s) of experience managing a team of resources in a back office role
- Fluent in English and at least one of (German, French, Spanish) both verbal and written
- Salesforce experience required
- CPQ and Quoting experience
- Understanding of policy, process, systems and tools around Leads and Opportunities and the sales and operational cycles around them
- Experience in operations supporting opportunity management
- BS/BA degree
**Preferred**
- Working understanding of the channel space (Resellers/Distributors/ISV/SI)
- Understanding of the Channel Resell cross functional team structure - Channel Management, Sales, Partner Operations, Revenue Operations.
- Apttus + CPQ + Order Form/Purchase Order experience.
- Understanding of the overall Reseller-Distributor channel business.
- 3+ years of experience working with Deal Registrations, quote creation and management and order processing
**Life at DocuSign**:
**Working here**
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
**Accommodation**
**Our global benefits**:
**Paid time off**:
- Take time to unwind with earned days off, plus paid company holidays based on your region.**Paid parental leave**:
- Take up to six months off with your child after birth, adoption or foster care placement.**Full health benefits**:
- Options for 100% employer-paid health plans from day one of employment.**Retirement plans**:
- Select retirement and pension programs with potential for employer contributions.**Learning & development**:
- Grow your career with coaching, online courses and education reimbursements.**Compassionate care leave**:
- Paid time off following the loss of a loved one and other life-changing events.

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