CX Solution Value Adoption Advisor

3 semanas atrás

São Paulo, Brasil SAP Tempo inteiro

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Adoption Services Center (ASC) is a dynamic entity within SAP’s Customer Services & Delivery Board Area. As part of this team, you will focus on driving stellar customer experience at scale and ensuring customers successfully find quick time to value, adopt applications deeply, and achieve desired outcomes.

THE ROLE

As the CX Solution Value Adoption Advisor , your key mission is to focus on value realization through adoption and consumption. You will work across the enterprise to drive intelligent, proactive, prescriptive, and scalable value in the way customers consume and adopt our solutions.

You will be experienced with E2E business processes, capabilities, and best practices of the solution to discover and diagnose customers’ adoption and consumption opportunities, providing actionable advice on leveraging SAP’s solutions to drive better business value and outcomes. Customer Experience (CX) solutions include Marketing, Commerce, Sales, Service, and Customer Data Cloud, combined with BTP, AI, integration, and mobility technologies.

  • Focus on identifying and improving under-adopted solutions, processes, and functions.
  • Ensure Adoption Plays are recommended and executed consistently and efficiently.
  • Collaborate with both CX and Regional Stakeholders to ensure alignment.
  • Identify, create, and deliver common patterns and needs to drive scale for outreach.
  • Drive continuous improvement and follow a consistent approach.
  • Engage with business stakeholders about their business goals and how they measure success to identify and advise/deliver on:
  • Business outcome improvements the customer can expect.
  • Industry best practices to map business requirements to E2E process, solution, and product.
  • Innovations and solution capabilities SAP can offer to accelerate business goals.
  • Simplifications and benefits from standard and seamless upgrades.
  • Change management and enablement needs.
  • Act as a trusted advisor to customers, partners, and colleagues across hierarchies and cultures.

ROLE REQUIREMENTS

  • University degree in computer science, comparable education, or job experience.
  • Solid professional work experience, including a proven track record.
  • Excellent understanding of the main mechanisms behind adoption & consumption.
  • Customer success mindset and strong customer focus.
  • Ability to talk with business stakeholders about business goals, values, and outcomes on an equal footing.
  • Business process advisory and customer engagement experience (business capabilities and E2E processes).
  • Solid cross CX domain and solution expertise.
  • Proficiency in at least one CX Solution (more than one is preferred).
  • Ability to work with global customers across time zones.
  • Understanding of different SAP platforms and integration technologies.
  • Ability to grow and excel in a complex environment, multiplier mindset, eager to learn.
  • Results driven and focused on creating new efficient approaches.
  • Fluent in English (Spanish, German, or Japanese is an asset).
  • Excellent communications/presentation skills (oral, written).
  • Exceptional interpersonal skills, emotional intelligence, team player, proactive networker.

This position is based in Sao Paulo, Brazil. We are open to candidates from other LATAM countries (the position will be relocated in this case, as no relocation budget is available).

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