IT Service Management

4 semanas atrás

Guararema, Brasil MARS Tempo inteiro
The Product Manager manages a team that provides functional and technical expertise on the Demand Planning functional area as part of Supply Chain Planning and in charge of design, development, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process and Deliver Continuous Improvement. The role includes managing some Deployment project roles and Service Introduction project roles. This role will be part of the Global Applications Service Delivery team based in different locations across the globe.
**What are we looking for?**:
- IT Background
- Capable, proven and Flexible to develop IT Knowledge and Leadership
- Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities
- Strong SCP knowledge, preferred on FMCG (Fast Moving Consumer Goods) industry. Experience on Business areas will be a plus.
- Knowledge of solutions such as Kinaxis, E2open and BlueYonder will be a plus
- 5-7 Years experience preferred on Product and Services
- Agile and DevOps experience will be a plus
- ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus
**What will be your key responsibilities?**:
- Demand Planning solutions overall accountability, including lifecycle management for services and products
- Support, Influence and contribute with Leadership to define strategy for IT Solutions, in line with operational excellence strategies and Transformational programs and business capabilities strategies
- Maintain awareness of industry directions for products and services in the Supply Chain Planning area, in order to define new, cost-effective solutions or evolve existing solutions in an optimal manner.
- Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)
- Line Management of team, with coaching and development as well as responsible to assure resources knowledge on Mars business processes and development/projects techniques and methodologies.
**What can you expect from Mars?**:
- Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.

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