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Courier Experience Operations Specialist
4 semanas atrás
Identify end-to-end rider experience pain points and design improvement strategies;
Develop closed-loop resolution mechanisms for delivery abnormal problems to enhance resolution efficiency;
Establish a ridersatisfaction research framework, regularly collect feedback, and optimize policies and service support strategies to strengthen rider retention and service engagement.Requirements:
Bachelor's degree or higher with 3+ years of experience in delivery operations/service experience management;
Excellent analytical skills, proficiency in SQL is preferred;
Strong project management and cross-functional collaboration capabilities;
Proficiency in English communication is preferred.
