Technical Account Manager, Spanish-Speaking, Dynamic Yield
Há 5 dias
Overview Technical Account Manager, Spanish-Speaking, Dynamic Yield – Mastercard Role description and responsibilities are based on the original content provided and focus on managing technical accounts for Dynamic Yield with Spanish language proficiency. Responsibilities Become an expert in Dynamic Yield products with a heavy focus on the technical aspects of the product Interface with customers in final stages of contracting with sales to gather, document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products Solve cross-departmental challenges across accounts to facilitate expanding utilization by building processes that streamline communication and understanding Provide world-class support by owning customer issues from initial contact to resolution, including troubleshooting, root-cause analysis, and ensuring the customer understands the resolution Partner with Engineering and Development teams to resolve customer issues Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features Participate in the QA process of current and new products/services and work with product and engineering teams to address opportunities and product enhancements Contribute to the development of implementation and support policies and procedures Optimal Skills For Success 3+ years of technical client-facing experience with a focus in digital marketing solutions (mobile, web analytics, optimization, email) in a SaaS environment Business fluency in English and Spanish Experience managing projects in a complex organization Familiarity with e-commerce terms and configuration is preferred Comfortable with iOS and Android platforms and development tools Able to read and write code (especially JavaScript, HTML, CSS) Excellent time management and strong organization skills Ability to maintain poise under stress and resolve client issues Strong ownership and accountability in a technical environment Strong written and verbal communication skills for technical and non-technical customers Thrives in a fast-paced environment Ability to work in a team and independently Corporate Security Responsibility Abide by Mastercard’s security policies and practices Ensure the confidentiality and integrity of information accessed Report any suspected information security violation or breach Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Financial Services, IT Services and IT Consulting, and Technology, Information and Internet We’re not including referral prompts or extraneous postings in this refined description. #J-18808-Ljbffr
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Technical Account Manager, Spanish-Speaking, Dynamic Yield
1 semana atrás
São Paulo, Brasil Mastercard Tempo inteiroOverviewTechnical Account Manager, Spanish-Speaking, Dynamic Yield – Mastercard Role description and responsibilities are based on the original content provided and focus on managing technical accounts for Dynamic Yield with Spanish language proficiency. ResponsibilitiesBecome an expert in Dynamic Yield products with a heavy focus on the technical aspects...
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Technical Account Manager, Spanish-Speaking, Dynamic Yield
1 semana atrás
São Paulo, Brasil Mastercard Tempo inteiroOverview Technical Account Manager, Dynamic Yield – Spanish Speaking Mastercard powers economies and enables digital payments across 200+ countries. The Technical Account Manager bridges the technology team and the user, guiding client satisfaction through the implementation of Dynamic Yield products. This role requires you to work between development,...
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São Paulo, São Paulo, Brasil Mastercard Tempo inteiro R$90.000 - R$120.000 por anoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Greater São Paulo Area, Brasil Mastercard Tempo inteiro R$90.000 - R$120.000 por anoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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