Technical Account Manager, Spanish-Speaking, Dynamic Yield
1 semana atrás
Overview Technical Account Manager, Dynamic Yield – Spanish Speaking Mastercard powers economies and enables digital payments across 200+ countries. The Technical Account Manager bridges the technology team and the user, guiding client satisfaction through the implementation of Dynamic Yield products. This role requires you to work between development, product, marketing, and leadership for one of our largest Enterprise clients, serving as the product expert and helping clients optimize user experience. Our decency quotient (DQ) drives our culture and everything we do. We cultivate an inclusive environment and believe differences enable better decisions, innovation, and business results. Responsibilities Become an expert in Dynamic Yield products with a heavy focus on the technical aspects. Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements related to Dynamic Yield purchases. Solve cross-departmental challenges to expand platform utilization by building processes that streamline communication and understanding. Provide world-class support by owning customer issues from initial contact to resolution, including troubleshooting, root cause analysis, and ensuring the customer understands the resolution. Partner with Engineering and Development teams to resolve customer issues. Write documentation, knowledge articles, and tutorials to improve the customer experience of Dynamic Yield features. Participate in QA for current and new products/services and work with product and engineering to address opportunities and enhancements. Contribute to the development of implementation and support policies and procedures. Optimal Skills for Success 3+ years of technical client-facing experience with a focus in digital marketing solutions (mobile, web analytics, optimization, email) in a SaaS environment. Business fluency in English and Spanish. Experience managing projects in a complex organization. Familiarity with e-commerce terms and configuration is preferred. Comfortable with iOS and Android development tools. Ability to read and write code (especially JavaScript, HTML, CSS). Excellent time management and strong organizational skills. Ability to stay poised under stress, especially when resolving issues. Proven ownership and accountability in a technical environment, aligning with client goals. Strong written and verbal communication skills for both technical and non-technical customers. Thrives in a fast-paced environment and works well in both team and independent settings. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with inherent risk. Every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; Complete all periodic mandatory security training in accordance with Mastercard’s guidelines. #J-18808-Ljbffr
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São Paulo, Brasil Mastercard Tempo inteiroOverview Technical Account Manager, Spanish-Speaking, Dynamic Yield – Mastercard Role description and responsibilities are based on the original content provided and focus on managing technical accounts for Dynamic Yield with Spanish language proficiency. Responsibilities Become an expert in Dynamic Yield products with a heavy focus on the technical...
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Technical Account Manager, Spanish-Speaking, Dynamic Yield
1 semana atrás
São Paulo, Brasil Mastercard Tempo inteiroOverviewTechnical Account Manager, Spanish-Speaking, Dynamic Yield – Mastercard Role description and responsibilities are based on the original content provided and focus on managing technical accounts for Dynamic Yield with Spanish language proficiency. ResponsibilitiesBecome an expert in Dynamic Yield products with a heavy focus on the technical aspects...
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São Paulo, São Paulo, Brasil Mastercard Tempo inteiro R$90.000 - R$120.000 por anoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Greater São Paulo Area, Brasil Mastercard Tempo inteiro R$90.000 - R$120.000 por anoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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São Paulo, Brasil CareerArc Tempo inteiroOverviewOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
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Customer Success Manager
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São Paulo, Brasil Mastercard Tempo inteiroOverview Customer Success Manager - Portuguese, Spanish and English Speaker, Dynamic Yield at Mastercard Join to apply for the Customer Success Manager - Portuguese, Spanish and English Speaker, Dynamic Yield role at Mastercard. About Mastercard Mastercard is a global technology company in the payments industry. Our mission is to connect and power an...
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São Paulo, Brasil Mastercard Tempo inteiroOverviewCustomer Success Manager - Portuguese, Spanish and English Speaker, Dynamic Yield at Mastercard Join to apply for the Customer Success Manager - Portuguese, Spanish and English Speaker, Dynamic Yield role at Mastercard. About MastercardMastercard is a global technology company in the payments industry. Our mission is to connect and power an...
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