Hotel Experience Manager

Há 4 dias

São Paulo, São Paulo, Brasil HRS Group Tempo inteiro
HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, our digital platform—driven by ProcureTech, TravelTech, and FinTech—transforms how companies and travelers Stay, Work, and Pay.

  • ProcureTech digitizes lodging procurement, enabling seamless automation between corporations and suppliers.

  • TravelTech personalizes the online lodging journey from booking to check-in.

  • FinTech introduces digital payments and back-office automation to streamline hotel programs.

HRS serves over 35% of the Fortune 500 and partners with major hotel chains worldwide. Join HRS to shape the future of business travel through innovation and impact.

BUSINESS UNIT POSITION

We are looking for a Hotel Experience Manager to join our Hotel Success Management team in Brazil. This team is responsible for operational delivery towards our hotel partners, both inbound and outbound, driving the enablement of the HRS 5S Framework and optimizing hotel performance.

You will act as a strategic consultant for our hotel partners, supporting onboarding, training, and ongoing optimization. Your focus will be on both the strategic and operational levels, ensuring hotels meet key performance indicators and maintain high-quality standards in content, rates, and availability.

CHALLENGE
  • Serve as the daily operational interface for HRS hotel partners across Brazil, providing exceptional support and guidance.
  • Lead technical onboarding and training of new hotel partners to enable a seamless and fast go-to-market process.
  • Support hotel partners through sign-up processes, labeling, classification, Corporate RFPs, and CCR procurement.
  • Proactively consult hotels to increase market share by driving activities along the HRS 5S Framework, including pricing, availability, and VPAY solution training.
  • Manage inbound support requests related to HRS LaaS Solutions and general administration.
  • Collaborate closely with regional Hotel

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