Hotel Experience Manager

Select how often (in days) to receive an alert:

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, our digital platform—driven by ProcureTech, TravelTech, and FinTech—transforms how companies and travelers Stay, Work, and Pay.

• ProcureTech digitizes lodging procurement, enabling seamless automation between corporations and suppliers.
  
  
• TravelTech personalizes the online lodging journey from booking to check-in.
  
  
• FinTech introduces digital payments and back-office automation to streamline hotel programs.

HRS serves over 35% of the Fortune 500 and partners with major hotel chains worldwide. Join HRS to shape the future of business travel through innovation and impact.

We are looking for a Hotel Experience Manager to join our Hotel Success Management team in Brazil. This team is responsible for operational delivery towards our hotel partners, both inbound and outbound, driving the enablement of the HRS 5S Framework and optimizing hotel performance.

You will act as a strategic consultant for our hotel partners, supporting onboarding, training, and ongoing optimization. Your focus will be on both the strategic and operational levels, ensuring hotels meet key performance indicators and maintain high-quality standards in content, rates, and availability.

• Serve as the daily operational interface for HRS hotel partners across Brazil, providing exceptional support and guidance.
• Lead technical onboarding and training of new hotel partners to enable a seamless and fast go-to-market process.
• Support hotel partners through sign-up processes, labeling, classification, Corporate RFPs, and CCR procurement.
• Proactively consult hotels to increase market share by driving activities along the HRS 5S Framework, including pricing, availability, and VPAY solution training.
• Manage inbound support requests related to HRS LaaS Solutions and general administration.
• Collaborate closely with regional Hotel Account Executive (HAE) teams to deliver support and communicate important developments for key hotels.
• Work cross-functionally within the STAY Unit to align hotel offerings and services with customer needs.
• Contribute actively to continuous process improvements and identify automation opportunities.
• Prioritize support requests based on economic impact and resolve complex issues by liaising with various departments.

• Bachelor's degree in Business, Hospitality, Tourism, or a related field (required).
• Proven experience in hotel distribution, account management, or sales within the hospitality industry.
• Strategic thinker with strong commercial acumen and data literacy.
• Highly self-driven and comfortable working independently.
• Strong communication, stakeholder management, and negotiation skills.
• Fluent in Portuguese and English; Spanish is a strong plus.
• Excellent presentation and organizational skills.
• Proficient with Microsoft Office; experience with Microsoft Dynamics is a plus.
• Flexible and hands-on, with the ability to manage both strategic conversations and daily operational tasks.

• Opportunity to shape the future of corporate travel in a fast-paced, tech-driven company.
• Exposure to a global network and cutting-edge technologies.
• Competitive compensation package includes a fixed monthly salary and an annual or multi-year bonus, aligned with market standards.
• All necessary work equipment and mobility support to enable a flexible, mobile, and remote-friendly work style.
• Culture of continuous learning, improvement, and entrepreneurial spirit.

Access to a global network of a globally united and mutually responsible "Tribe of Intrapreneurs" that is passionately dedicated to renewing the travel industry and while doing so reinventing the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility will also include an annual or multi-year variable compensation.