Customer Support

Há 8 horas

São Paulo, Brasil Consat Tempo inteiro

**Are you looking for an innovative workplace passionate about making the world greener?**Then **Consat Telematics** is the place for you We are proud to be a leading global player in public transport technology. Our core business is to develop, maintain and implement public transport systems for vehicle manufacturers, operators and the passengers who rely on these services.We love making a difference for people all over the world through modern technology With customers in Sweden, Norway, Canada, Brazil, Dubai, and Australia, we’re ready to take Consat Telematics to the next level. **Join us on this exciting journey****About the Role**:**In your day-to-day work, you will**:- Respond promptly to customer inquiries, addressing technical questions and issues.- Create and manage support tickets in Jira, ensuring accurate documentation and timely resolution in line with SLAs.- Perform initial triage of reported issues and escalate when needed.- Guide customers through basic usage procedures and troubleshooting steps.- Maintain detailed service records and prepare periodic support reports.- Identify recurring issues and suggest process improvements.- Collaborate with internal teams to ensure effective issue resolution and knowledge sharing.- Participate in customer training sessions.- Contribute to the continuous improvement of our support services.**What we can offer you**:Opportunities for professional growth in a stimulating and innovative environmentModern technology that truly makes a differenceThe chance to experience teamwork across various technical disciplines with the freedom to explore your own pathAttractive benefits and collective agreements in a growing organization**We are looking for someone who**:- Has at least 3 years of experience in customer service or technical support.- Is familiar with ticketing tools, preferably Jira.- Communicates clearly and confidently, both verbally and in writing.- Has a customer-focused mindset and takes a proactive approach to problem-solving.- Can work independently and manage multiple tasks in a dynamic environment.- Has strong English skills, both spoken and written.- Is currently pursuing or has completed a technical or university degree in Information Technology or a related field.**Nice to Have**:- Experience in multilingual or LATAM support with knowledge of ITS or telemetry systems, and an understanding of ITIL or Agile methods.- Understanding of operating systems (Windows/Linux), networking concepts, and software troubleshooting.Our long-term commitment to our employees has contributed to Consat being named one of **Sweden’s Top 100 Career Companies** for **thirteen years

  • Technical Support Engineer

    Há 7 dias

    São José da Laje, Brasil Customer Tempo inteiro

    Hi, I'm Debbie, a Technical Support Manager at  I'm looking for a Technical Support Engineer to join our team based in the EMEA region.As a Technical Support Engineer, you'll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating...

  • Internal Customer Support

    4 semanas atrás

    São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro

    Job Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...

  • Customer Support Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil DESPARK AGENCY Tempo inteiro

    Role DescriptionThis is a full-time hybrid role for a Customer Support Specialist based in São Paulo, SP, with some tasks allowing for remote work. The Customer Support Specialist will be responsible for assisting clients by addressing their inquiries, resolving issues, and maintaining high levels of customer satisfaction. Daily responsibilities include...

  • Customer Support

    Há 2 dias

    São Paulo, Brasil Consat Tempo inteiro

    **Are you looking for an innovative workplace passionate about making the world greener?**Then **Consat Telematics** is the place for you! We are proud to be a leading global player in public transport technology. Our core business is to develop, maintain and implement public transport systems for vehicle manufacturers, operators and the passengers who rely...

  • Customer Support

    2 semanas atrás

    São Paulo, São Paulo, Brasil Consat Tempo inteiro

    Are you looking for an innovative workplace passionate about making the world greener? Then Consat Telematics is the place for you We are proud to be a leading global player in public transport technology. Our core business is to develop, maintain and implement public transport systems for vehicle manufacturers, operators and the passengers who rely on...

  • Customer Support Manager

    1 semana atrás

    São Paulo, Brasil PayJoy Tempo inteiro

    **About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, Brasil Equativ Tempo inteiro

    About the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...

  • Internal Customer Support

    2 semanas atrás

    São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro

    Job Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...

  • Internal Customer Support

    4 semanas atrás

    São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro

    Job Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$7.000,00 (presencial PJ) or R$6.000,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...

  • Spclst, Customer Support

    Há 4 dias

    São Paulo, Brasil MSD Tempo inteiro

    Responsible for supporting the development and implementation of customer relationship strategies that enhance customer satisfaction and loyalty across Brazil and the PUB region (Paraguay, Uruguay, and Bolivia). Your role will focus on assisting Business Units (BUs) in executing customer engagement initiatives, optimizing communication channels, and managing...