Application Support Engineer, Trilogy

1 semana atrás


Natal, Brasil Trilogy Tempo inteiro

Overview Application Support Engineer, Trilogy (Remote) — $60,000/year USD. This is a full-time, long-term position with Crossover as a Contractor of Record. Base pay range: $30.00/hr. Responsibilities AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI system. Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve. What You Won’t Be Doing Taking two whole months to get up to speed; you will ramp up on several products within the first month, as we prioritize rapid adaptation. Relying heavily on your managers for assistance; independence and self-reliance are key in navigating this dynamic role. Key Responsibilities Integrate technical human expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues that AI cannot yet fully resolve. Basic Requirements At least 3 total years of experience in a technical customer support role. Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you\'ve only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient. Currently based in North or South America. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. Trilogy has been known for Relentlessly seeking top talent, innovating new technology, and incubating new businesses. The focus is on simple customer-facing designs and cloud-based modernization. Working with us This is a full-time (40 hours per week), long-term position with an independent contractor agreement. The compensation level is $30 USD/hour, equating to $60,000 USD/year assuming 40 hours/week and 50 weeks/year. Payment is weekly. For details, see Seniority level Associate Employment type Full-time Job function Engineering and Information Technology Industries Software Development IT Services and IT Consulting Telecommunications Referrals increase your chances of interviewing at Trilogy. Get notified about new Application Support Engineer jobs in Cascavel, Paraná, Brazil. #J-18808-Ljbffr


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